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Is there a way around TalkMobile’s speed throttling?

B7869

Casual Member
I switched over from Voxi for the £16 Unlimited data deal and my speeds are being throttled. I kind of got used to the 300+Mbps I was getting on Voxi (and the glitched data) but TalkMobile is being throttled to 180mbps (sometimes 200 but never over). My contract mentioned there will be speed caps and the data will be as fast as my plan allows. Tried to speak to them but can’t get through because they ask for a pin ? When I call them. Don’t remember setting one up. I left a review on Trustpilot and got a call from the manager but both times they called whilst I was at work so not sure what to do.

Also, in case anyone they didn’t know. They have no wifi calling and 4G calling support for the iPhone 14 pro max yet. So stuck on 3G calls for now. I’ve attached speed tests showing the difference in speeds
 

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There will be no way around it. I assume your Voxi glitch expired which is why you left them? Luckily ours is still running :)
 
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There will be no way around it. I assume your Voxi glitch expired which is why you left them? Luckily ours is still running :)
It was about to expire. The 75 GB deal was nearly 24 months old and I had to jump ship when I saw an unlimited data offer like this. Thought it would be gone pretty soon
 
@B7869 If you call 5888 and just hold, don't select any options, you should get through to a call handler.

@meritez Wifi and 4G calling are available on Talkmobile. But as with every Vodafone based service, some devices may struggle. It's the way Vodafone have implemented it.
 
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No WiFi calling or 4G calling!

But Lebara do, are you stuck in a 12 month contract?
No it’s a 30 day contract but I also can’t find another unlimited data deal that doesn’t have fair use limits. Voxi’s unlimited data glitch has been fixed so I’m pretty sure if I took out another plan I won’t be getting that back and £30 for unlimited data is too much for me.

I was looking into 3/Smarty but my friend doesn’t get 5G in my house at all even though on the website it says my area should.

About the wifi and 4G calling, they support both but they just don’t support it for all the iPhone 14 models even though they are almost a year old
 
@B7869 If you call 5888 and just hold, don't select any options, you should get through to a call handler.

@meritez Wifi and 4G calling are available on Talkmobile. But as with every Vodafone based service, some devices may struggle. It's the way Vodafone have implemented it.
Thanks I will try that
 
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@B7869 If you call 5888 and just hold, don't select any options, you should get through to a call handler.

@meritez Wifi and 4G calling are available on Talkmobile. But as with every Vodafone based service, some devices may struggle. It's the way Vodafone have implemented it.
An iPhone 14 pro shouldn't struggle.

What's wrong with talk mobile
 
Doesn't look like an up-to-date list of models. Should be identical to Voxi, Vodafone and Lebara as it's Vodafone's IMS they're using. (Although Vodafone won't always guarantee support if the device wasn't sold through them.)
 
I spoke to an agent to turn it on and they said the iPhone 14 pro isn’t supported. It also isn’t listed on their list of compatible devices.

Here’s a link: https://talkmobile.co.uk/4g-calling
But iPhones all use the same carrier profile. If one iPhone is supported they all will be - wait a week and VoLTE and VoWiFi will activate for new Sims.
 
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Wifi and 4G calling are available on Talkmobile. But as with every Vodafone based service, some devices may struggle. It's the way Vodafone have implemented it.
I've never heard of this before, but then again I don't use Vodafone. Do you know why this is?
 
Can someone else on TalkMobile please confirm if the speed cap is gone for them? I am now getting full speed. Someone else posted on HotUKdeals with speeds of over 600mbps.
 
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