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Is this normal FTTP (Packet Loss)?

Mak

Pro Member
Just wanted to see if this is normal, I keep seeing Packet Loss in BQM... different times and sometimes when we are not active at home (nobody at home using internet, except for IoT low bandwidth items).

20th Sep
1695225822213.webp


16th Sep
1695225961592.webp


Its not everyday and also had one on 15th Sep which starts from 7am to 11:45am (cant upload as max 2 uploads on this forum).

This is with Aquiss OR, I don't want to rule out my router at this point if there is an issue.
 
Just wanted to see if this is normal, I keep seeing Packet Loss in BQM... different times and sometimes when we are not active at home (nobody at home using internet, except for IoT low bandwidth items).

20th Sep
View attachment 8498

16th Sep
View attachment 8500

Its not everyday and also had one on 15th Sep which starts from 7am to 11:45am (cant upload as max 2 uploads on this forum).

This is with Aquiss OR, I don't want to rule out my router at this point if there is an issue.
Not normal at all. My connection below:

6329ab90b4ca0a0c73cfb4ee73153c4244082cc3.png
 
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Just wanted to see if this is normal, I keep seeing Packet Loss in BQM... different times and sometimes when we are not active at home (nobody at home using internet, except for IoT low bandwidth items).

20th Sep
View attachment 8498

16th Sep
View attachment 8500

Its not everyday and also had one on 15th Sep which starts from 7am to 11:45am (cant upload as max 2 uploads on this forum).

This is with Aquiss OR, I don't want to rule out my router at this point if there is an issue.

Packet loss of any description is not good and you should see no packet loss on an FTTP connection as a general rule. I left Aquiss because of issues like this that they couldn't get their supplier to fix. You should raise a support ticket and let them view the BQM and give them opportunity to fix it.

What if you try speed tests when you are getting packet loss, are your speeds affected also?
 
Havent done a speed check during the packet loss period, il run a few different ones tomorrow, think CloudFlare one is alright? Not keen on fast.com
 
Havent done a speed check during the packet loss period, il run a few different ones tomorrow, think CloudFlare one is alright? Not keen on fast.com
nperf.com is a good one as you can choose different locations, also Speedtest.net as again you can try different locations. Thinkbroadband.com have a speed tester as well, this one will do both a single and multi-thread test which often shows up congestion issues quite well as the single will show up much lower than the multiple connection test.
 
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Packet loss is normal on IP networks..

Packet loss is upstream congestion......

Feels like these links should be a sticky as this comes up so often..


Diagnosis

Another absolutist. Packet loss is NOT normal. Packet loss is how routers deal with an abnormal situation of being overloaded and not being able to deal with the incoming packet flow. The fact that is part of the TCP/IP operation doesn't mean it's normal. That's the equivalent of saying that just because I trap an error in my program and show a nice message the execution is normal, it's not, it's a exception execution path. The fact some packets will get retransmitted in TCP is irrelevant since many applications (VOIP) and protocols (UDP) can't handle retransmissions and are impacted by packet loss.

Network circuits are not meant to be saturated because when they do routers will drop packets. They are usually designed to deal with peak demands so most of the day they have plenty headroom. The truth is when you get packet loss your internet experience will be degraded. At best you are slowed down at worst things will not work properly, VOIP will break, streaming will buffer, etc. If you experience packet loss it means your network path is not being managed properly and needs to be resized to cope with more traffic.
 
You didn't read the posted links did you :censored:
I did and I still don't consider packet loss normal. It's pretty telling it's an ISP saying that. Go and ask a networks company to see if they consider packet loss normal. They literally monitor packet loss 24x7 to take action when it happens. That's far from normal.
 
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I did and I still don't consider packet loss normal. It's pretty telling it's an ISP saying that. Go and ask a networks company to see if they consider packet loss normal. They literally monitor packet loss 24x7 to take action when it happens. That's far from normal.
Except vodafone 😝
 
No but that was going to be my spare test router
 
I did and I still don't consider packet loss normal. It's pretty telling it's an ISP saying that. Go and ask a networks company to see if they consider packet loss normal. They literally monitor packet loss 24x7 to take action when it happens. That's far from normal.

The AA Wiki article goes on with a section headed "Packet loss when a link is otherwise idle is a fault." The article started explaining that packet loss is normal on TCP until it finds the best throughput, I think they go into detail with this to explain later that even a very small percentage of packet loss for other reasons (such as a fault or overloaded link) can significantly slow down TCP and that no percentage of packets being lost at random is acceptable.
 
Mak, I do appreciate that you are looking for self help with this problem, however, the reason we offer a support desk, is for you to raise cases or queries with us, so don't be shy :)
 
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Mak, I do appreciate that you are looking for self help with this problem, however, the reason we offer a support desk, is for you to raise cases or queries with us, so don't be shy :)
Wasn’t avoiding you, just wanted to know if it was normal. Il drop a ticket in today and send you some screenshots and the link to live graph.
 
Wasn’t avoiding you, just wanted to know if it was normal. Il drop a ticket in today and send you some screenshots and the link to live graph.

Certainly not normal or expected. No other reports have come in and the timeframe being highlighted would certainly raise a large volume of concerns if it was across the board.

Possible Openreach/BTW issues locally, but we will be able to setup a smokeping directly from the LNS and see if we are mirroring this to confirm/support this theory.
 
Certainly not normal or expected. No other reports have come in and the timeframe being highlighted would certainly raise a large volume of concerns if it was across the board.

Possible Openreach/BTW issues locally, but we will be able to setup a smokeping directly from the LNS and see if we are mirroring this to confirm/support this theory.
Hi Martin, I've just checked my graphs & am seeing some packet loss as well, (not impacting anything which is why I probably wouldn't have noticed if I hadn't looked). would you like me to open a ticket?
 
Hi Martin, I've just checked my graphs & am seeing some packet loss as well, (not impacting anything which is why I probably wouldn't have noticed if I hadn't looked). would you like me to open a ticket?

No, I'm having a lovely relaxing day lol

Joking of course, absolutely.
 
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