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ISP Payments & Wisesurfer

Hello,

I received a letter today from the kind people at ISP Payments stating they'd like nearly £300 for service provided from 2004 to 2005*. Has anyone else had one of these (from isp-payments), if so what happened? (also, do wisesurfer still exists? my searching tells me they don't)

:crap:

PS. I did search the forums, but most of what I found was related to GIO internet, and a year or two old.

* They gave up trying to take the payment in 2004 because it failed 3 days in a row (probably due to a new card) - but they didn't contact me to update their records.
 
Hi trottski Welcome to ISPreview.

First was this internet conection Dialup or Broadband?

Was you a customer for the whole of 2004/2005 or can you prove when you moved from them, also prove that yuo paid them while you was a customer?

I will do some searching to see if the database of customers was sold onto another ISP.
 
Kits said:
Hi trottski Welcome to ISPreview.

First was this internet conection Dialup or Broadband?

Hello, it was Dialup (dual isdn).

Kits said:
Was you a customer for the whole of 2004/2005 or can you prove when you moved from them, also prove that yuo paid them while you was a customer?

Yes, I was receiving the service (during the time they stated) and no I didn't pay them.

They didn't get paid because they (or WorldPay) stopped trying to take payment after 3 failures. *I think* they should have either contacted me, or cancelled my account, neither was done.
 
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You may end up as having to pay them if you used the service and didnt pay anything.

What happened when you cancelled, did you get anything from them?

And do you know why the payments failed?
 
If you have had the service, you will have to pay up.

Any company has the legal right to claim back money as long as the goods or services rendered are are within six years of the supplying date.

If they take you to court, you could end up paying costs as well as interest charges. I am afraid you were responsible in ensuring they received their monthly fee.

My advice would be to contact them see if a compromise figure can be agreed to.

Regards
 
Why should you not pay them - if you had the service. Who do you think you are? A sort of Burlington Bertie who only pays his tailors bill every 10 years
 
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nellie said:
Why should you not pay them - if you had the service. Who do you think you are? A sort of Burlington Bertie who only pays his tailors bill every 10 years

:laugh:
 
Where to go looking...

Hi,

We have had a number of customers move to us, and experience the same issue. Basically the company which has taken over the running of Gio / was supplying the fundamental connections behind Gio, and indeed another company called Bloomley UK, is a wholesale provider - Murphx (www.murphx.com). ISP Payments is the generic name they go under to collect payments for the vISPs and the like.

The reason you have this letter is partly mis-management at Gio, and partly WorldPay. From what we understand WorldPay didn't inform these ISPs when your initial payment failed, and as such the ISPs didn't know. However that is no excuse for not looking at their accounts properly.

My suggestion would be to contact ISP Payments / Murphx and see if you can come to some arrangement on price. I know Murphx have a lot on their plate having to pick up the pieces of two failed companies, and are simply sending these letters out in the hope they can reclaim a large chunk of debt that has been inherited.

I hope this helps, and best of luck.

Paul Barnett
ICUK Computing Services Limited
http://www.icukhosting.co.uk
 
Paying GIO (or not)

rjm said:
If you have had the service, you will have to pay up.

Any company has the legal right to claim back money as long as the goods or services rendered are are within six years of the supplying date.

That's true as far as it goes but what you need to check is who precisely is claiming the money from you and whether they have the necessary authority.

If you were signed up with X Ltd (and check carefully the wording of the T & Cs) then you owe X Ltd, and ONLY X Ltd, the money. You don't owe the money to X Services Ltd or X Finance Ltd or whatever.

X Ltd can assign its debts to, say, Debt Bullies plc, BUT under section 136 Law of Property Act 1925 the assignment has to be in writing. The debtor should receive a notice of the assignment. If Debt Bullies plc sues you it will have to provide you and the court with a copy of the assignment document. Without that document, it has no entitlement to your money.

Note, however, that if a debt has been assigned to Debt Bullies you CANNOT raise against Debt Bullies the defences or counterclaims you might have had against X. Debt Bullies was not a party to the T & Cs so is not bound by them.

If you get a letter from Money Chasers plc saying that it is a debt collector authorised by X Ltd to recover its debts, ask for a copy of the authority and written confirmation from X Ltd that payment to Money Chasers will clear the debt. Otherwise you could pay Money Chasers and still owe X Ltd.

What you also need to check is if X Ltd is in liquidation. It cannot assign debts after the date of the liquidation. Only the liquidator in person can do that. Equally, any authority to Money Chasers to collect debts would lapse on liquidation unless renewed by the liquidator. In my experience, liquidators don't normally assign debts or instruct collection agencies.

Like I've said elsewhere, read all the documents carefully. Don't be intimidated by the money sharks. If they can't prove they're entitled to the money, don't pay them.
 
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