After being a satisfied customer with Orange for nearly 3 years, I decided to change my ISP, after receiving a phonecall from TalkTalk. The main defining factor being that they would save me more than £16 per month, that equates to alot on a below average income. The problem started when I asked if I needed a MAC code, the sales rep for TalkTalk told me "don't worry, you don't have to do a thing, we will do everything for you." This I did. I became a TalkTalk customer on December 28th, everything was fine, no connection problems, no software problems.
Until, February 12th. Orange withdrew £46.49 from my bank account. Thinking this was strange I gave them a phonecall, they said that my account was still open. I told them that I had been with TalkTalk now for over 2 months, but they reiterated that my account was still open and that I was liable to pay the bill, and that TalkTalk had made an "illegal migration", and that I had not requested a MAC code from them. I duly contacted TalkTalk to ask them about the situation and they told me that TalkTalk do not require a MAC code because the "phone line is their own and the software is their own", and that "Orange cannot bill me for what they have billed me for", because "Orange have not been providing me with a service". I again phoned Orange and all I got was a woman repeating over and over "you did not request a MAC code, there was no technical problems with your line, you are liable for your bill".
I am really confused, who do I believe ? One of them must be in the wrong, I can't spend every hour on the phone, ringing one or the other.
Any advice ?
Until, February 12th. Orange withdrew £46.49 from my bank account. Thinking this was strange I gave them a phonecall, they said that my account was still open. I told them that I had been with TalkTalk now for over 2 months, but they reiterated that my account was still open and that I was liable to pay the bill, and that TalkTalk had made an "illegal migration", and that I had not requested a MAC code from them. I duly contacted TalkTalk to ask them about the situation and they told me that TalkTalk do not require a MAC code because the "phone line is their own and the software is their own", and that "Orange cannot bill me for what they have billed me for", because "Orange have not been providing me with a service". I again phoned Orange and all I got was a woman repeating over and over "you did not request a MAC code, there was no technical problems with your line, you are liable for your bill".
I am really confused, who do I believe ? One of them must be in the wrong, I can't spend every hour on the phone, ringing one or the other.
Any advice ?
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