mandelbug
Casual Member
Hi there,
I am currently on Vodafone and have been for a couple of years now. Over those years, I have had a lot of issues with the phone line (BT have sent out about 5 engineers within a 1 year period). It looks like the last one who attended finally managed to resolve the issue by replacing the cable from pole to premises. My line has been so problematic that I have a permanent 15% discount applied (making it £18/pm inc line rental) so very cheap.
My gripe with VF was that they would not complain to Openreach, and they do not seem to have any relationship with them. I was complaining to them as a VF customer but they would not complain to OR as an OR customer.
With the new cable though my line appears to have stabalised. My line is a rubbish line, I am about 1 mile from the green cabinet (due north) which is then 1 mile from the exchange (due SW). As a result, the BT Wholesale checker gives the following stats:
Clean DL High 18.5, Low 11.4 UL High 1.3, Low 1.1, Handback 8.8 (VF have min as 7.3)
Dirty DL High 18.2, Low 10 UL 1.3-1.1 Handback 6.5
Best performance of my line that I have seen is 15Mbps which is fine it's all it can do after all. I would be happy with that (or at least as happy as I can be without FTTP). Max observed rate is 13.09 which was on 13/06.
Since my line has become stable, I have removed the VF hub and replaced it with a DrayTek Vigor 130. I have altered the SNR margin and in the stats it indicates I should be able to get a 15ish Mbps connection. I am currently connected at 1139900 and it seems to be a hard limit. DLM hasn't changed anything despite the DrayTek being in place for 2 months and SNR change 4 weeks ago. I have tried powering off the route for 45 minutes to force a DLM profile reset but this hasn't made any difference. I have tried to get VF to reset the DLM profile, even highlighting the article https://www.ispreview.co.uk/index.p...each-fttc-broadband-dlm-profiles-arrives.html to them indicating it can be done. But because my line is above the minimum guaranteed speed they won't/can't do it.
OR won't help via Twitter as quite rightly, I am not their customer (VF is). I have looked at plusnet as the next cheapest option for Broadband, they seem to have a good customer service aspect to them. Does anyone have any recommendations on either how to get VF to reset my DLM profile, or whether it would be worth moving to plusnet? Any suggestions for other ISPs? I do have a static IP as well that I make use of in Firewall rules for remote hosting. I would like to maintain a static IP (appreciate it will be different with a new supplier)
Thanks in advance
I am currently on Vodafone and have been for a couple of years now. Over those years, I have had a lot of issues with the phone line (BT have sent out about 5 engineers within a 1 year period). It looks like the last one who attended finally managed to resolve the issue by replacing the cable from pole to premises. My line has been so problematic that I have a permanent 15% discount applied (making it £18/pm inc line rental) so very cheap.
My gripe with VF was that they would not complain to Openreach, and they do not seem to have any relationship with them. I was complaining to them as a VF customer but they would not complain to OR as an OR customer.
With the new cable though my line appears to have stabalised. My line is a rubbish line, I am about 1 mile from the green cabinet (due north) which is then 1 mile from the exchange (due SW). As a result, the BT Wholesale checker gives the following stats:
Clean DL High 18.5, Low 11.4 UL High 1.3, Low 1.1, Handback 8.8 (VF have min as 7.3)
Dirty DL High 18.2, Low 10 UL 1.3-1.1 Handback 6.5
Best performance of my line that I have seen is 15Mbps which is fine it's all it can do after all. I would be happy with that (or at least as happy as I can be without FTTP). Max observed rate is 13.09 which was on 13/06.
Since my line has become stable, I have removed the VF hub and replaced it with a DrayTek Vigor 130. I have altered the SNR margin and in the stats it indicates I should be able to get a 15ish Mbps connection. I am currently connected at 1139900 and it seems to be a hard limit. DLM hasn't changed anything despite the DrayTek being in place for 2 months and SNR change 4 weeks ago. I have tried powering off the route for 45 minutes to force a DLM profile reset but this hasn't made any difference. I have tried to get VF to reset the DLM profile, even highlighting the article https://www.ispreview.co.uk/index.p...each-fttc-broadband-dlm-profiles-arrives.html to them indicating it can be done. But because my line is above the minimum guaranteed speed they won't/can't do it.
OR won't help via Twitter as quite rightly, I am not their customer (VF is). I have looked at plusnet as the next cheapest option for Broadband, they seem to have a good customer service aspect to them. Does anyone have any recommendations on either how to get VF to reset my DLM profile, or whether it would be worth moving to plusnet? Any suggestions for other ISPs? I do have a static IP as well that I make use of in Firewall rules for remote hosting. I would like to maintain a static IP (appreciate it will be different with a new supplier)
Thanks in advance