LOL thats terrible advice if they want good support, BE broadband support is indeed 24/7 but its overseas and the phone system seems to be VOIP or similar based which leads to calls cutting in and out (going silent) or cutting you off entirely.
They are also not currently a reliable provider and have issues with peering and routing.
AND BEFORE i get into an arguement with some anon poster, the OP can check if what im saying is true for them self.......
0808 101 34 30 is BEs number and i think its currently option 6 for tech support.
Oh and im currently with BE and cant wait to escape.
Id suggest to the OP someone like ADSL24, or similar small friendly company from the content of the post.
They do phone call bundles, various LLU and non LLU broadband helpings (C&W im not sure who provides their other LLU package), FTTC options if the OP can get it/afford it (something BE basically have no real plans for), and to round off, support is UK based also.
hxxp://adsl24.co.uk