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ISP's Routing me out of London to Sheffield, and they cant do nothing about it!!

hado

Member
So I was with Vodafone (fttc no fttp available yet) and they were routing me to Manchester, for ages I complained up to my end of contract, and they said they can do anything about it, then when I said, then then when I told them I ll leave as they they are no good for my needs they changed to London routing,
but I decided to leave, and go with plus-net due to them not doing anything for ages and fobbing me off,

my ping with Vodafone was 12ms with plus-net its 7ms I should be happy with the lower ping, but they are still routing me to another city IE.. Sheffield
so plus-net is doing the same thing as Vodafone but with better ping but still routing me out of my city,
And they said they cant do anything to change my routing it always goes through Sheffield even on TraceRT,

I have 1 day left to cancel of the 14 day cancellation period, which starts from the day you take up the contract, and not when the service starts which takes 13 days leaving me with one day to cancel,
I don't want to be with this company for 24 months, and I was connected today, and the contract they only left me with one day as they are total buffoons, same as the last company

Is there a list/suggestions of ISP's out there that don't do this dumb routing, I'am kinda sick of this rubbish!!
or any of you guys got suggestions on what to do!!
 
So I was with Vodafone (fttc no fttp available yet) and they were routing me to Manchester, for ages I complained up to my end of contract, and they said they can do anything about it, then when I said, then then when I told them I ll leave as they they are no good for my needs they changed to London routing,
but I decided to leave, and go with plus-net due to them not doing anything for ages and fobbing me off,

my ping with Vodafone was 12ms with plus-net its 7ms I should be happy with the lower ping, but they are still routing me to another city IE.. Sheffield
so plus-net is doing the same thing as Vodafone but with better ping but still routing me out of my city,
And they said they cant do anything to change my routing it always goes through Sheffield even on TraceRT,

I have 1 day left to cancel of the 14 day cancellation period, which starts from the day you take up the contract, and not when the service starts which takes 13 days leaving me with one day to cancel,
I don't want to be with this company for 24 months, and I was connected today, and the contract they only left me with one day as they are total buffoons, same as the last company

Is there a list/suggestions of ISP's out there that don't do this dumb routing, I'am kinda sick of this rubbish!!
or any of you guys got suggestions on what to do!!
its Vodafone, they also did this to me, i live in London but they routed me out of London which gives me a higher ping., Vodafone is horrible and they can not fix this as the system they setup automictically picks customers when they join to a BNG, not BASED ON LOCATION.

only option is to cancel and get a isp that does not do this, like BT/ZEN/TT.

you can search voda ping issues on google and see MANY MANY people in the same place as you. cya
 
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So I was with[..]
Traceroutes to multiple locations also take the same route? Try something like
radiojackie.com - hosted in London somewhere.
208.67.222.222 - OpenDNS anycast [multiple locations].
asterisk.mouselike.org - Hosted at Mythic Beasts, London.

Are you on full fibre or FTTC (VDSL) ?
 
one of the hops is 40-60ms for 2 of the London based traces,
I think I might have to cancel and go with talk talk as the representatives are no help on addressing the issue they cant do anything as its automated with plusnet
 
one of the hops is 40-60ms for 2 of the London based traces,
I think I might have to cancel and go with talk talk as the representatives are no help on addressing the issue they cant do anything as its automated with plusnet
vodafone will not fix this mate, just leave them.
 
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@hado

Have a look at these slides (it's from an IPv6 presentation linked to elsewhere on ISP review but relevant to your question).


Page 3 "Plusnet Service Nodes" has a very nice diagram of the Plusnet network which seems to involve three exchanges/data centres in London.

I wouldn't believe what your traceroute is telling you.

I would, however, recommend the £5 one off charge for the Plusnet static IP address.
 
 
Anyone else tired of the people who sign up just to post a moan, and post the same crap across just about every vaguely tech-related forum in the country? I can't be bothered to look, but I'd be unsurprised if the same thing was on TBB and DigitalSpy.

This particular ------- seems very aerated about traceroutes but is unable to post an example of one.
 
Last edited by a moderator:
Anyone else tired of the people who sign up just to post a moan, and post the same crap across just about every vaguely tech-related forum in the country? I can't be bothered to look, but I'd be unsurprised if the same thing was on TBB and DigitalSpy.

This particular ------ seems very aerated about traceroutes but is unable to post an example of one.
the only reason i believe him as i know myself and others that was on VODAFONES network and we all got messed around with the peerings/bngs we was connected to. Vodafone itself is known to this issue but yea a traceroute would be nice just to confirm it.
 
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one of the hops is 40-60ms for 2 of the London based traces,
Individual responses in a traceroute are not a great indication of response time.
Routers can (and will/do) respond to traceroutes at a lower priority than their routing function for moving traffic through.

If you see.. for example..

1) 1ms 1ms 1ms
2) 33ms 35ms 47ms
3) 4ms 4ms 4ms
you know that the 33ms hop just de-prioritises traceroute responses.

IF every hop after 2 was 33ms or higher then you know that's a delay, congested or long distance hop and actually is affecting all traffic.

(Not to be confused with the Vodafone BNG selection issue where your first hop after your router will be high and you won't see it in the traceroutes as the data will be tunneled to the BNG. Plusnet is unlikely to suffer from that kind of issue. With plusnet I would suggest being sure that every site you traceroute exits in Sheffield rather than just ones where they think their Sheffield datacenter is closest).
 
Anyone else tired of the people who sign up just to post a moan, and post the same crap across just about every vaguely tech-related forum in the country? I can't be bothered to look, but I'd be unsurprised if the same thing was on TBB and DigitalSpy.

This particular ------- seems very aerated about traceroutes but is unable to post an example of one.
I agree on the general fact that it can be annoying to read vaguely written posts. For others to best help it's always better to have as much information as possible.

Don't really need the traceroute here as OP outlined what's happening already so it wouldn't give you much more besides reinforce already been mentioned by him.

Typically for the average person if someone is thinking about their internet service, they tend to have an issue with it. So therefore naturally the expectation is to see people discussing, and getting opinions on the issues that they may be facing here.

I sympathise with those who don't have a good connection that's satisfactory to them, I've seen folk on here who are stuck on ADSL and similar, and I can tell you first hand to see them “moan” about their situation certainly doesn't make me “tired”, or make me snap and start calling them a ”muppet”.
 
a "bad" result for a specific hop is meaningless. Routers are often configured to deprioritise ICMP responses (be thankful that its allowed at all). It's the end to end latency that matters, and frankly I wouldn't get steamed up over a few ms here or there.

It's very much about diminishing returns when you get down to the low tens of ms. I have a BT VDSL line at one end of the country that is about 6ms to "the internet", and a different line that is about 14ms. I could not care less about that difference.
 
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Anyone else tired of the people who sign up just to post a moan, and post the same crap across just about every vaguely tech-related forum in the country? I can't be bothered to look, but I'd be unsurprised if the same thing was on TBB and DigitalSpy.

This particular ------ seems very aerated about traceroutes but is unable to post an example of one.

I think the OP was misled by an edge router which seems to have a legacy reverse DNS name.
This is a traceroute from a RIPE probe in London:

Traceroute from 192.168.1.76 to 208.67.220.220 (208.67.220.220):
1 192.168.1.1 1.056ms 0.593ms 0.533ms
2 172.16.10.111 4.423ms 4.379ms 5.255ms
3 * * *
4 132.hiper04.sheff.dial.plus.net.uk (195.166.143.132) 5.026ms 7.969ms 5.49ms
5 peer7-et-3-1-4.telehouse.ukcore.bt.net (109.159.252.168) 5.89ms 5.559ms 5.695ms
6 166-49-214-194.gia.bt.net (166.49.214.194) 5.591ms 5.766ms 5.773ms
7 gi0-0p226.rtr1.lon.opendns.com (195.66.237.70) 7.097ms 6.875ms 6.911ms
8 dns.umbrella.com (208.67.220.220) 6.475ms 6.453ms 6.508ms

The hop #4 makes you think you're routed via Sheffield, but I don't think that's the case, based on the latency.
The OP is not alone anyway:

 
Anyone else tired of the people who sign up just to post a moan, and post the same crap across just about every vaguely tech-related forum in the country? I can't be bothered to look, but I'd be unsurprised if the same thing was on TBB and DigitalSpy.

This particular ------- seems very aerated about traceroutes but is unable to post an example of one.
This is a pretty non-issue complaint, 5ms extra ping is really worth complaining about?

Also, just because an IP is assigned to area X, there's no assurance that your being routed out of area X. Realistically you could be getting routed out of Scotland and you'd have no idea if BT have registered that IP in London
 
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Maybe MissTuned works for one of the ISP's, and need to insult people.

As for Martin the Aquiss rep I had to post on 2 different site's as I need find the info I need to quickly change ISP if need be, I only got until tomorrow to decide what to do or I'am stuck for 24 month with plus net, they left me one day to decide!

Others saying only a few ms increase but there is other stuff going on which I didnt mention but feel free to recommend me an alternative ISP!

Or I ll stick with them and try a static IP as Barnet mentioned and thanks for the helpful feedback! Most people on here are to quick to attack others!
 
Anyone else tired of the people who sign up just to post a moan, and post the same crap across just about every vaguely tech-related forum in the country? I can't be bothered to look, but I'd be unsurprised if the same thing was on TBB and DigitalSpy.

This particular ----------- seems very aerated about traceroutes but is unable to post an example of one.
Whatever your view on the wider issue, it is still against the rules to post abuse toward other members.
 
OP: you aren't being routed through Sheffield.

A hop on the path pinging high is fine.

Your ping is about as good as it's going to get over FTTC.

A change of ISP may trigger some changes in between you and the cabinet which settle fairly quickly.
 
You know one thing that wasn't discussed in the OcUK thread or here that would actually explain quite alot.

What router did you test on? I can see most of the ISP supplied ones giving you the problems you experience.
 
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