ObviousGhost
Casual Member
Came back home from an afternoon out and speeds had dropped from the usual 500mbps - 600mbps all the way down to 3mbps. Connection has been great for the last month, with only a few issues here or there. As the status checker claims there is no issue in my area I figured I'd better check with Three, knowing the issue was likely on their end but it might at least get them to check the mast. 2 and a half hours later, after speaking to two people and performing countless troubleshooting checks, they tell me that they've found the problem and it's that I'm in an area without 5G coverage. They basically copy and pasted some bs response at that point of "nothing we can do about it". Upon finding this out they basically just fobbed us off.
To clarify we aren't out of range, the mast is 0.4 miles from us with nearly perfect line of sight and despite being online for around a year, Three have still not updated their coverage checker. And Three were more than happy to take our money when we got a new 5G contract a couple of months ago.
I presume the issue is fully on their end and will be sorted in a couple of days, but on the off chance it's on my end is there anything else I should try? So far I have rebooted, reset and reseated the sim on my ZTE MC888, Tried changing APN settings from 3internet to Three.co.uk as well as swapping to my old router H112-370 CPE PRO (w/ external antenna) with had no luck. Phones are on Smarty and getting the same slow speeds. Also tried setting it to 4G only and yet speeds didn't improve. Both devices on wifi and wired have slow speeds.
As of now the a speed test is showing 3mbps down/ 19mbps up w/80ms ping (600mbps down/ 70mbps up w/ 39ms ping is usual for us), 5G Connected Band: N78/ 5G Signal Strength: -95dBm/ 5G SINR: 19.5 dB
To clarify we aren't out of range, the mast is 0.4 miles from us with nearly perfect line of sight and despite being online for around a year, Three have still not updated their coverage checker. And Three were more than happy to take our money when we got a new 5G contract a couple of months ago.
I presume the issue is fully on their end and will be sorted in a couple of days, but on the off chance it's on my end is there anything else I should try? So far I have rebooted, reset and reseated the sim on my ZTE MC888, Tried changing APN settings from 3internet to Three.co.uk as well as swapping to my old router H112-370 CPE PRO (w/ external antenna) with had no luck. Phones are on Smarty and getting the same slow speeds. Also tried setting it to 4G only and yet speeds didn't improve. Both devices on wifi and wired have slow speeds.
As of now the a speed test is showing 3mbps down/ 19mbps up w/80ms ping (600mbps down/ 70mbps up w/ 39ms ping is usual for us), 5G Connected Band: N78/ 5G Signal Strength: -95dBm/ 5G SINR: 19.5 dB























