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just got the 50mb service but already have problems

adeys

ULTIMATE Member
ok on saturday i had the 50mb instsall firstly the engineer didnt have a clue what he was doing he wanted my laptop which i wasnt happy to lend next thingi knew he was installing loads of cr4p on it and seaching for drivers he also phoned is mate what wb site he used for tcp windows optimal drivers which accoding to virgin dont need the op in all it too him nearly 2 hrs to get my service and then after he went it took me an hour to clear my computer of junk installed .

so now ive phoned up there tech support and they dont have a clue whats going on it shows i got the 50mb service even d/led dict from the modem and its still naff.

so can anyone help me what else i can do :shrug:
 

Tokoloshe

Regular Member
[Removed by admin: Please link to a related specific section / post, otherwise it's just spam]
 
Last edited by a moderator:

Mark.J

Administrator
Staff member
ISPreview Team
This section on Cable Forum is the best place to ask as we're mostly ADSL centric here :)

http://cable-forum.co.uk/board/12/

However on the surface it sounds like what you need to do is run a lot of speedtests, screenshot/record the results and then keep sending them to Virgin Media until they recognise the problem. What kind of performance did you get before and have you tested downloads from other websites, such as Microsoft.com, to see whether the performance problem remains?
 
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