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Just how inept are BT retail ?

Today i go to call some one on my landline, I noitice the absence of a dial tone, and the green call button is flickering on and off to a permanent off, no dial tone and unable to make a call ,if i press my ear to the earpiece i can hear the key tones of the digits i dialed but nothing else after,
So i reported a fault online as my VDSL2 BB service has been completely unaffected by this, The BT site generated 2 different fault reference nuumbers one which said no fault found, and the other saying that there is a fault near to or in my home,lol
So that's an example of how usefull their line checks are ,As i have expereienced the exact same issues earlier this year i know that the problem lies on the E side not the D'side active NTE (BTopenreach modem)

Anyhow i send an e-mail to the person in BT retail that was asigned to deal with the last case,as the enginer failed to turn up/find/fix the fault within the normal time frame without any reason being given

I explained the problem with the majority of BT retails outsourced overseas so called customer service/support
Was due to their failure/inability to interpret correctly what they where being told by the customer in part due to them being of a different nationality (language ) And it would seem that he may of passed it on to someone in customer services, as i receieved an e-mail from them saying that they tried to ring me!!!????? which part of i cannot make or recieve calls as no dial tone can they not grasp,? this is how inept they acually are ,unbilieveable

I was going to renew my LRS tonight but i think i will hold off on that untill they put right what they broke as they will refund the days i'm without service as my LRS has expired i'll get more refunded this way, Seeing as they are always increasing prices or charging for services that have been free for years getting very hard to justify having BT retail as a landline provider
 
Hehe I had a similar experience with BT Retail (I suppose we should call them BT Consumer now) support staff some years ago. The phone service didn't work and we called up on a mobile to report the problem. A few days later nothing had been resolved and no update received so we mobile called again and were told that, despite having given our mobile number to them, they had tried to call us on the land line several times but nobody had picked up.. well no kidding! Ugh.
 
Hehe I had a similar experience with BT Retail (I suppose we should call them BT Consumer now) support staff some years ago. The phone service didn't work and we called up on a mobile to report the problem. A few days later nothing had been resolved and no update received so we mobile called again and were told that, despite having given our mobile number to them, they had tried to call us on the land line several times but nobody had picked up.. well no kidding! Ugh.

Doesn't suprise me one bit,their outsourced overseas sad excuse for customer service do not have a clue,and some struggle to understand what we say in english to them, they may be able to speak english to a degree but they are clueless they can't even get their heads around the most basic requests ,

One BTOR SFI engineer told me that they had to go through them to order things,lol and he agreed how bad they where,
But BT won't bin them because they cost next to nothing, compared to employing native staff in a call center based here in the uk thus providing a proper service to the customer for the premium they charge us for being a BT customer,
 
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