May have to check the laptop's wifi settings and see what it's connected to 2.4 GHz or 5 GHz but I wouldn't expect such a drop from the laptop even if it's connected to 2.4 GHz and you are close to the router.The mobile is connected to NR5103E as Wifi
5GIs the laptop connecting on 2.4 or 5G wifi?
It appears to be on 5G at moment but I cant find a setting to force it?View attachment 20952
You can see 2.4 GHz wifi is 286 Mbps, force the laptop to 5GHz wifi and it should see improved speeds.
Thanks Peteb999on the modem webpage go to NETWORK SETTING - WIRELESS - GENERAL and then un-tick the Keep the same settings for 2.4GHz and 5GHz WiFi networks option.
HTTPS Port will either be 80, or 443, I believe, and if it still doesn't work then you will have to use three app, as I don't think Zyxel apps work with three routersI have put the Zyxel Air app on the mobile phone but cant log in?
Under advanced connection it requests IP (192.168.1.1?)
and HTTPS Port, where do I find that?
Thanks, had tried 443 and 9443, 80 does not work either.HTTPS Port will either be 80, or 443
If it's 3 brand, use the My3 app and press Broadband under login.Thanks, had tried 443 and 9443, 80 does not work either.
I understand the app gives you the actual signal strength as you move the router?
Is the laptop as close to the router? Another thing would be try playing with the network channels. You can get apps that can tell you the optimum channel etc, there may be interference from other devices or local residents. Bog standard things as well like checking for driver updates etc.Thanks Peteb999
I did that, logged back to virgin then re logged on to Three router. I did not give me a choice of 5 or 2.4. but it did log on to 5Ghz.
Before that I had switched off 2.4 to ensure everything connected to 5.
Now with the modem on the upstairs windowsill facing the mast I get 630mbs on the mobile. On the laptop I can only get 237 down and 151 up?
From the properties of the Three modem connection on the laptop I see Wi-Fi 5.
Maybe this make the difference?
View attachment 20962
Your laptop only supports 1x1 wifi 5, so it can only use 1 antenna for sending/receiving data. Your phone likely supports 2x2, so it can use 2 antennae to send/receive, doubling the possible speed. Your phone likely has wifi 6 as well, for a slight extra speed boost. The phone's speed is probably what you're getting from the tower, since 2x2 wifi 6 can easily go over 600mbps down (I've tested up to 900ish down on a gigabit connection)Thanks Peteb999
I did that, logged back to virgin then re logged on to Three router. I did not give me a choice of 5 or 2.4. but it did log on to 5Ghz.
Before that I had switched off 2.4 to ensure everything connected to 5.
Now with the modem on the upstairs windowsill facing the mast I get 630mbs on the mobile. On the laptop I can only get 237 down and 151 up?
From the properties of the Three modem connection on the laptop I see Wi-Fi 5.
Maybe this make the difference?
View attachment 20962