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Keep well away this company.

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This company is the most overrated isp going ... generally the broadband OK but then that is true of any of them including the cheapest.

The overiding problem with this company is contacting them, especially when you want to leave.

I've been sending out 4 or emails to the pricks every day for the last 10 days asking for the MAC number to migrate to another company. In that time they've debited my credit card for the next payment. I've phoned but after 30 minutes they continually pass you from operator to another and this is at the rip off 0870 rate of some 9p per minute. I haven't managed to get the MAC number yet and after 10 days and 40 or 50 repeat emails haven't had a reply. You continually get put back in the queing system and takes around 20 to 30 minutes to pass from each operator. I am now recording these as I believe my solicitor could sue.
 
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Even threatening to do so in here renders you liable to arrest under the anti-terrorism laws, so calm down.
Pipex usually have a rep around here somewhere so post politly and he/she will probably respond.
I have to say from my own experiences with Pipex that customer service isnt the best, although I've been very happy with the BB service; i presume you are migrating to a faster/cheaper provider; if so have you approached them to have them contact Pipex for the number??
One final thought, do Pipex have the system for migrating in place?? they may not as many ISP's dont yet, in which case you are going to be stuck with having to have BT dissable/re-enable your line which might leave you without BB for a few days.
 
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I realise you are upset with the service you are getting regarding cancelling, but I don't think sending threats to them will help. If you go to www.pipexsupport.co.uk, and post a message there advising of your problem and I am sure it will get sorted. A lot of senior staff at Pipex seem to hang around that particular message board site and things get sorted quickly. One word of advice though, post reasonably, if you write what you wrote here nobody will help!
 
I never had a problem with pipex, but it was 1 year ago when I moved away from an adsl area (damnit.. big mistake!).

Plus the starting topic is a bit 'ott'.. edit / moderation would be a good idea.

Tom - www.mouselike.org
 
I have never had any probs either as a Dial and ADSL customer. I think their customer support could do with a bit of a shake up though!
 
Oh Dan, you missed a swear word!!!!!
Go back and star it out :)
 
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I hate when I read a thread for the first time and the good bits have already been edited out :(
 
The MAC code is the Migration Authorisation Code. I hate it when they use already well known acronyms for new things!
 
I had major problems with Pipex on dial-up 3 years ago, very similar problems, no answers to phone calls email etc etc. Carried on taking money after I had stopped using them as well, got a refund by reporting them to credit card company and had kept paper copies of all emails so they caved in at the first attempt. Kept cool and never lost temper and stuck to facts, though it must have been boring listening to me repeat them again and again but it does work in the end.
 
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Captain_Cretin said:
Even threatening to do so in here renders you liable to arrest under the anti-terrorism laws, so calm down.
Pipex usually have a rep around here somewhere so post politly and he/she will probably respond.
I have to say from my own experiences with Pipex that customer service isnt the best, although I've been very happy with the BB service; i presume you are migrating to a faster/cheaper provider; if so have you approached them to have them contact Pipex for the number??
One final thought, do Pipex have the system for migrating in place?? they may not as many ISP's dont yet, in which case you are going to be stuck with having to have BT dissable/re-enable your line which might leave you without BB for a few days.


I've phoned the various pipex con lines ( I would never describe them help lines) The first time in good faith and paying ludicrous charges for the 0870 number for 45 minutes without satisfaction.
They seem fully conversant with the idea of the MAC number .......... until I read the posts here I didn't know what it was either.
There is a dept called provations or something they put you through to .......eventually.........though after going through some 5 operators at 15 - 30 a piece, but of course after an hour or so without answer you tend to give up.

Their using classic BT customer disservice tactics..........and it's bad sign for the society as whole this rip off every last ha penny attitude and never mind your customers respect........... I don't feel happy about as you can see and I will note it for my turn someday to return the disservice back to them sometime in the future.

Yes I'm going to try a cheaper provider or if this fails get rid of the phone altogether and share a wireless broadband connection with a neighbour.

I have a strategy to deal with Pipex phone line fiasco and I'll reveal it to you all at a later time when I've left them for others to share the technique. ......... who's joker who made the comment about the Police popping to arrest me over terrorist threats....... that#s a bigger joke than Pipex ........... they couldn't catch a cold, I kind of wish they arrest me so I could kick up a bigger fuss about it.......
 
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Kommando ...........

Yes well I've never really had much contact with them before apart the welcoming letter with user names and email to the same etc.
The service works OK if you set it up on your own.....

I'm paying by credit card at the moment but if I don't hear from them within the week I'll change to bank direct debit and cancel it with the bank ........if there's a real problem I shall close the bank account.

The thing of course is that it's really BT providing the infrastructure for all the broadband supplies and any of the isp companies are, are middlemen............ due to competition legislation.

I suppose the isps have broaband servers and modems their end ........same with email servers but that's about it hardware wise.

This MAC number thing should be managed by BT or better still an independent body I think..........whenever these things are controlled by the companies with a vested interest you have problems.

Also I wonder whether if you change to another company again do you get another MAC number or is it the same?.............

Personally I think bt should abolish the connection charge to migrating broadbanders anyway ...............this has got to be wrong as it's on a par with charging you for a new phone connection each time you want another phone number.
 
I'm insulted, you quote my entire post then forget who warned you about making bomb threats. :hrmph:
 
Why don't you just camcel the payment through your bank or building society or card issuer. Usually cutting off the money supply does the trick for every company who is not listening. I find that if the cash supplyu is stopped, then they will at the least contact you, I know its frustrating but the best way to make them take notice is to stop the funds from leaving your account.
 
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Captain_Cretin said:
I'm insulted, you quote my entire post then forget who warned you about making bomb threats. :hrmph:

Don't be insulted Captain.......... I don't believe the Police are going to be arresting anyone ...................good grief! the last time I phoned their 999 number on Tuesday 24th August 2004 at 9:31 pm this was to have an ambulance crew break into an elderly ladies house they phoned me back to say they couldn't come for over 2 hours. (apparently they have to have the Police do it) As it happened this last week and I have 2 other occasions where I've personally phoned the Police had very similar responses of either not at all or a couple beat plod some 3 hours later when someone with an air rifle was taking pot shots and shot a pellet into my coat ( he was taking pot shots at the public 1996). It comes to something when you have to tell the 999 operator that your next call's to the fire brigade as it's the only way to get service.
I'm pretty sure you may have similar experiences.............

.hey but crime's going down you know! ............ makes you wonder why they can't bothered to show up then doesn't it?..............

If crime's going down........... how is it companies like Pipex, BT and Tiscali can get away with what they doing ................ to me it's an open and shut case of fraud .......same could be said of Railtrack etc.


If you're wondering about the elderly lady............no she actually wasn't dead ( although initial signs didn't look good and we believed she could have been) she spent nearly 24 hours after falling over and unable to get up was according to ambulance crew ( who were superb btw) if left much longer would have died from hypothermia plus aggravated injury from the fall.

This is the Police force for you today ...........they never did turn up btw although I did get a call back from them( believe it or not ) after the lady was put in the ambulance to say they'd guess what ...........be late!.
It's only my anger over 999 number and threats for the fire brigade that got any action in the first place. Little tip don't bother calling the Police just call the ambulance and fire brigade.

The Police do act on some very urgent matters though let's be fair...........

Call a spade a spade they'll have you in handcuffs before you can cough.

We've entire towns infested with terrorists who preach bombing not just this country but half the civilised world ( seems they want us to go back to the middle ages.. and I actually I agrree as long as it in their proper homelands)

Do they arrest they arrest these filthy heathens.............do they hell!

and theyre given virtually Police escort to continue doing this.............. this is why you can't get the Police when their needed for what they're really supposed for .

Personally I pray these terrorists actually do do a bombing ( salaam shalom..........try a finiancial instition in London boys the government soon act then............. what about lloyds of london insurance ?) it might knock sense into governments to act ............... we need strong death penaly for all these scum. Give me a mini gun and infinite supply of shells in centre of Bradford and I'll show you the proper way of dealing with terrorists.

Crime's going down you know?!? ....................what f**** joke !
 
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Hmm, wrong side of bed maybe?

Seriously though, how could you tell the terrorists from the people who just want to get on with their lives?

I can however sympathise with you on the police matter.

Anyway, the way to sort pipex out is to first cancel them. This wont be done by ranting, first make effort to cancel (sound like you already have done), make sure your ringing all the correct numbers etc. Note it all down, then go to your credit card company. Tell them all the effort you have put in to cancel, and that you have gone through all the correct channels but no joy. They should stop payment.

And when pipex come knocking for money, you can tell them you made every effort to do so, and they have inadaqute systems in place to cancel.

After that, if anyone you know is looking for an ISP, tell them your expirence of them. Poeple dont usually listen to the rantings and ravings, but do take notice of reasoned well explained accounts.
 
Old dude said:
Hmm, wrong side of bed maybe?

Seriously though, how could you tell the terrorists from the people who just want to get on with their lives?

I can however sympathise with you on the police matter.

Anyway, the way to sort pipex out is to first cancel them. This wont be done by ranting, first make effort to cancel (sound like you already have done), make sure your ringing all the correct numbers etc. Note it all down, then go to your credit card company. Tell them all the effort you have put in to cancel, and that you have gone through all the correct channels but no joy. They should stop payment.

And when pipex come knocking for money, you can tell them you made every effort to do so, and they have inadaqute systems in place to cancel.

After that, if anyone you know is looking for an ISP, tell them your expirence of them. Poeple dont usually listen to the rantings and ravings, but do take notice of reasoned well explained accounts.

Your first point..........terrorists........... you can't so why take chances? the bad ones have spoiled it for the innocent ones, the only way is deal with them all as terrorists.

The Police have finally shed their once immense public confidence and respect and now really aren't much more than a traffic fine collection body and traffic surveilance operators.
Probably exist more to aid criminals and criminality than prevent it. Public service is less than zero...........my instance of the ambulance having to have the Police present to break in is one such point.....that lady probably would have died if we'd waited for the Police. She's still in hospital now recovering. Makes you wonder why too the Police couldn't respond to that particular 999 call that evening. The positive fact learned from this was when I said about fire brigade they quickly changed their tune and sent out the ambulance.


The thing about cancelling Pipex is that if I do it by simply canceling which you can relatively easily on the website ...........I'll have the new connection charge of some £60 plus however with the MAC number this is about £18 or less .........so if I can avoid that then that's the best option. Of course you're right about the ranting but I suppose it does give you all here entertaining reading..........and let's be fair it shows a problem with a previously respected ISP Pipex showing that they're are using mafia type methods that Tiscali and BT already do as standard ............be wary if you're thinking of going to them.............get your MAC number now so you can use in the future.
Remember it's BT hiking up the cost broadband to the highest they can get away with, these other companies are dictated to by the pied piper of telephone confidence tricksters..........
in Holland a 2 megabit adsl connection is only 15 Euros a month.......... Why is it so dear here?
Sweden someone told me was even less for a 10 megabit service. Although that is pure hearsay as far as I know ..........someone here might know differently.

Also BT are the architects of this MAC number nonsense ...........yes it is easy to confuse with the Big Mac or apple Mac isn't it?!
No coincidence I reckon but a deliberate strategy to confuse less computer savvy customers.

I will set the bank to take direct debits instead of the credit card company and cancel with them before next payments due. Pipex can go to hell for future payments. If they fail to deliver the MAC number I'll have to give phone line too I reckon as the rental is way beyond its just level........... a mobile for calls is all I need and the broadband can be done through the wireless adsl router modem shared with my neighbour.

Finally the Pipex ISP ............yes I will describe experiences, time the various calls and the describe the various they try and put you off leaving. Also some unusual tricks for getting through to them free or low cost for others to follow at a later date. And also the credit card to bank technique ........ie. how successful or useful that is ............cant say too much as knowing Pipex they'll withdraw the bank dd option.

My daily emails to Pipex remain unanswered and today is the 10 day or so of sending them out requesting the MAC number.

see the original message below which I repeated with additions several times a day since and still no reply .......... apart the computer response which tells you they'll reply within two working days.


To: <sales@pipex.net>
Cc: <support@dsl.pipex.net>
Subject: adsl service
Date: Tue, 24 Aug 2004 10:57:42 +0100

Dear Pipex,

I am currently subscribed to your Xtreme 500 adsl service but I want to migrate to another company.

They have asked me to contact you and get the "MAC" number so that this is made possible within a few days without the need to re connect to the broadband.

Can you contact me soon regarding this my user logon is : < removed the logon details for security reasons> ........just speed things along.

Please get back to me soon


Yours sincerely
 
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Your first point..........terrorists........... you can't so why take chances? the bad ones have spoiled it for the innocent ones, the only way is deal with them all as terrorists.

Err, who is 'them all'? If someone decided I was a terrorist and sentanced me to death I'd be pretty annoyed. To say the least.

Im not going to comment on the 10MB you can get for penuts in other countries, thats a whole different and very long discussion, suffice to say BT aint exactly heros of advancing technology.

As for sharing the wireless connection, dont advertise that, its not exactly legal.
 
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