adjman
0
I have been having serious issues trying to get a reasonable resolution to a problem with Kijoma Broadband.
A little background - I work as a Desktop Infrastructure Support Specialist for a University. I deal with integration between the backend servers, network and Desktop PCs. I have been in this job for about 4 years and have been working in IT for 12 years.
We had problems a little while back where our connection to Kijoma would drop out. Bill (the MD, who has posted on here 4 times in total, three of which he was asked to email and confirm his status as MD and did not) visited and diagnosed the problem as being my PC. He couldn't tell me why it was doing it, but when he connected my PC to the wireless router via ethernet cable the network seemed to drop out at a similar time.
I then spent some time diagnosing my PC and could find nothing wrong with it. I however took it off the internal network and built another PC using a different mobo (therefore different network card as on-board) and tried that. Same problem occured. Eventually I tried connecting directly to the Kijoma wireless device and everything was fine. I then added my D-Link 8 port switch in to the mix, still everything fine. This indicates that the problem was the (Kijoma Supplied) wireless router. When I emailed to explain the testing I had done and the conclusion I had reached I was informed that they could visit again, but if it turned out to be my hardware again then the call would be chargeable. It never was my hardware in the first place, I was being fobbed off as he didn't know what the fault was and wanted to get out quickly.
I had been running with the service fine, without their wireless router, for some time after this. A few weeks ago (just before christmas) we noticed that the service was dropping out every few minutes. We would get interruptions to the connection that lasted between 10 seconds and a couple of minutes. This was ongoing and repeated throughout the day. Again I wrote and asked and they explained that the infrastructure we were connected to was privately funded and that they would be looking at upgrading it later this year.
The problem got steadily worse and now we are seeing somewhere in the region of 120-130 disconnects per day, all of between 10 seconds and 2 minutes at about 10-30 minute intervals. I used Emco Ping Monitor and set it up to ping BBC.CO.UK, Google.co.uk and three of the Kijoma routers IP numbers. This produced interesting results in that the disconnects were most commonly to BBC and Google. Over a 22 hour period the software recorded over 130 disconnects to BBC and Google, 8-10 disconnects to two of the Kijoma routers and a steady connection to one of the routers at all times. This to me indicates that there is a problem on their network as it is access OUTSIDE the Kijoma network that is dropping repeatedly.
I supplied all this information to them with screenshots and CSV log files generated from the Emco Ping Monitor and was told that this was perfectly normal for any ISP and that ping results were not and indication of disconnection - erm, sorry, no, ping results are always a very good indicator of connection status.
I am basically very unsure that the gentleman that runs this ISP (a family business - looks like him and his wife running it) has any idea what he's doing and is trying to cover up some serious business failings or has got too big to manage the workload that is required.
Please be warned, and just check out his behaviour and lack of responses on this site as well
A little background - I work as a Desktop Infrastructure Support Specialist for a University. I deal with integration between the backend servers, network and Desktop PCs. I have been in this job for about 4 years and have been working in IT for 12 years.
We had problems a little while back where our connection to Kijoma would drop out. Bill (the MD, who has posted on here 4 times in total, three of which he was asked to email and confirm his status as MD and did not) visited and diagnosed the problem as being my PC. He couldn't tell me why it was doing it, but when he connected my PC to the wireless router via ethernet cable the network seemed to drop out at a similar time.
I then spent some time diagnosing my PC and could find nothing wrong with it. I however took it off the internal network and built another PC using a different mobo (therefore different network card as on-board) and tried that. Same problem occured. Eventually I tried connecting directly to the Kijoma wireless device and everything was fine. I then added my D-Link 8 port switch in to the mix, still everything fine. This indicates that the problem was the (Kijoma Supplied) wireless router. When I emailed to explain the testing I had done and the conclusion I had reached I was informed that they could visit again, but if it turned out to be my hardware again then the call would be chargeable. It never was my hardware in the first place, I was being fobbed off as he didn't know what the fault was and wanted to get out quickly.
I had been running with the service fine, without their wireless router, for some time after this. A few weeks ago (just before christmas) we noticed that the service was dropping out every few minutes. We would get interruptions to the connection that lasted between 10 seconds and a couple of minutes. This was ongoing and repeated throughout the day. Again I wrote and asked and they explained that the infrastructure we were connected to was privately funded and that they would be looking at upgrading it later this year.
The problem got steadily worse and now we are seeing somewhere in the region of 120-130 disconnects per day, all of between 10 seconds and 2 minutes at about 10-30 minute intervals. I used Emco Ping Monitor and set it up to ping BBC.CO.UK, Google.co.uk and three of the Kijoma routers IP numbers. This produced interesting results in that the disconnects were most commonly to BBC and Google. Over a 22 hour period the software recorded over 130 disconnects to BBC and Google, 8-10 disconnects to two of the Kijoma routers and a steady connection to one of the routers at all times. This to me indicates that there is a problem on their network as it is access OUTSIDE the Kijoma network that is dropping repeatedly.
I supplied all this information to them with screenshots and CSV log files generated from the Emco Ping Monitor and was told that this was perfectly normal for any ISP and that ping results were not and indication of disconnection - erm, sorry, no, ping results are always a very good indicator of connection status.
I am basically very unsure that the gentleman that runs this ISP (a family business - looks like him and his wife running it) has any idea what he's doing and is trying to cover up some serious business failings or has got too big to manage the workload that is required.
Please be warned, and just check out his behaviour and lack of responses on this site as well























