swishly
Casual Member
L-to-L migration failed
So a live to live migration was planned for my area, without any notification work started on Monday, engineer’s where at both cabinets with many people reporting after a short outage they back online with great sync speeds.
My line went off around 10:30am and then never came back into sync. I raised a faut with my ISP Zen in the afternoon and was told it would be fixed within 72 hours. Overnight my line started syncing, I was connected to new cabinet and it was syncing at 40000 down, 15000 up with which higher attainable. No PPPoE though, just getting timeout errors.
I informed my ISP but as they said my area had an outage had been declared I had to wait. This was the same the following day. On Thursday I followed up with my ISP had had to test a different router, they could see the router in sync but no auth requests. It was passed to the fault manager and I had a message informing me of appointment booked for Friday afternoon. Engineer visited, checked sync, he had the port reset at which point sync was then 40000 down 10000 up. He then called a department and was told my line is migrating.
Still no internet, still got the same PPPoE timeout.
Something has gone wrong and its not getting looked at by the correct people at OpenReach.
Very frustrating that finally was going to get something better than 3Mbps but now have noting.
No idea if it’s just a misconfiguration on the backend or a faulty port, or when its going to get fixed?
So a live to live migration was planned for my area, without any notification work started on Monday, engineer’s where at both cabinets with many people reporting after a short outage they back online with great sync speeds.
My line went off around 10:30am and then never came back into sync. I raised a faut with my ISP Zen in the afternoon and was told it would be fixed within 72 hours. Overnight my line started syncing, I was connected to new cabinet and it was syncing at 40000 down, 15000 up with which higher attainable. No PPPoE though, just getting timeout errors.
I informed my ISP but as they said my area had an outage had been declared I had to wait. This was the same the following day. On Thursday I followed up with my ISP had had to test a different router, they could see the router in sync but no auth requests. It was passed to the fault manager and I had a message informing me of appointment booked for Friday afternoon. Engineer visited, checked sync, he had the port reset at which point sync was then 40000 down 10000 up. He then called a department and was told my line is migrating.
Still no internet, still got the same PPPoE timeout.
Something has gone wrong and its not getting looked at by the correct people at OpenReach.
Very frustrating that finally was going to get something better than 3Mbps but now have noting.
No idea if it’s just a misconfiguration on the backend or a faulty port, or when its going to get fixed?