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Lack of answer to ticket..

drsox

ULTIMATE Member
Hi.. hoping to reach someone at plusnet who can provide information on what the actual fault is and what remedial work is required to restore service.
Ticket number 81770835.

The phone line still works for calls, the stock VDSL modem (ECI /r) attempts to sync up (flashes its VDSL light) then stops. Borrowing another VDSL modem (ECI /i) constantly attempts to sync up but never achieves it.

Very interested in what kind of fault would only affect the DSL side yet require road closures or traffic management to remedy.

Tom - www.mouselike.org
 

bpullen

ISP Rep
Very interested in what kind of fault would only affect the DSL side yet require road closures or traffic management to remedy.
Hi there,

Well it sounds like some digging's required which would suggest to me that there's a problem with the D-side cabling somewhere between your house and the exchange/cabinet.

An inability to sync would make perfect sense if this part of the circuit has been completely severed.

I can't allude to what the specific problem is without escalating through Wholesale which our Faults guys are much better positioned to do. Regardless, I don't think it would help speed up resolution. Sounds like there's a few people affected by the problem.

Best regards,
 
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