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Lag problems on ISDN

NDO

ISP Rep
Hello

Firstly we would like to apologise to all customers having a lag and/or connection problems when using unmetered ISDN 128k connections.

The problem is affecting a few POP locations and not all users; which is why it is provling slightly harder to resolve that we had hoped.

We are working on a resolution at the moment and hope to update around 2pm this afternoon.

If you are suffering these problems (we are aware it effects a small number of users now) we would like the following details to help us work to get the problem resolved as quickly as possible.

Please email the following details to: friaco-issues@ndo.com

Date and Time of connection.
Username used to connect.
The number you are calling from.

I aim to update around 2pm hopefully with news the problem is resolved.

Again, I would like to stress this is only effecting a very small number of users and seems to be limited to just a couple of POP locations.

Many thanks
Sam Hill
Development Director @ NDO
 

Bartman

Guest
Thhaaaaats the way to do it. All ISPs have problems, but letting people know what your doing about it is the best thing you can do.:)

ISPs get a slagging as soon as something bad happens, so well done for doing something good.
 

CRONIK

ULTIMATE Member
Aye nice one NDO!

Happy customer's are paying customers ;)
 
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