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Leave 'em laughing.

I can't remember if it cost anything to join their free service but I left off switching from AOL to the free one because of their bad rep. Then they butchered AOL so I thought: "As I'm out of work, WTHN?"

Now they want 90 quid from me for disconnecting. I had to leave them as I moved to premisses where the ISP is BT. Any ideas?

When I signed up for TT, I asked the Foreign Office if they would handle the switch from AOL to the TT line and they said they would. I have just noticed after all this time that AOL has still been billing me some £9.00 odd per month.

I hate to look to see how long that's been going on for. It would be a nice bonus if I can claw it back.

I don't suppose I'll get much joy chasing that one up. The moral of the story is check your stupid bank statements, stupid.
 
You mean you switched from Carphone's AOL brand to its TalkTalk one and AOL charged you £90 (that for the remaining contract?) and then continued to charge £9.00 per month even after you cancelled and left!? Based on that limited description of events I see no reason why you shouldn't lodge a complaint and get some of that cash back.

Hit up the ISPA with a complaint and also make one to AOL's complaints handler, CISAS. It'll take a bit of time but don't give up. I've found it also helps if you include a little math to work out how much YOU think you should be owed.
 
AOL seem to have a habit of doing this.

They did the same thing to me (luckily, I caught on after only 2 payments), and from what I have read on other forums, many other ex-customers have had the same happen to them.
 
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