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Lebara confusion -help

sufferingsam

ULTIMATE Member
Upon chatting with a Lebara rep, i am told that a promotional plan (6 months in my case ) expires 6 months after purchasing AND NOT six months after activation (which was within a month of purchase after a PAC dance) .

Can anyone in the know advise the correct position please? The advisor didnt seem too clued up on my query and was insistent about 6 months post purchase.

Thanks
 
Do the written terms and conditions of the promotion clarify as to whether the promotional plan runs from the date of purchase or runs from the date of activation?
 
What can you see in the app or the website, on the plan details?

Just checked and a SIM i ordered for my daughter 2 months ago, seems to use the purchase date and not the activation date that was a week later.
 
Last edited:
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Upon chatting with a Lebara rep, i am told that a promotional plan (6 months in my case ) expires 6 months after purchasing AND NOT six months after activation (which was within a month of purchase after a PAC dance) .

Can anyone in the know advise the correct position please? The advisor didnt seem too clued up on my query and was insistent about 6 months post purchase.

Thanks

Have you had a look in your Lebara app? It will show you when the offer ends.

With my sim I have in my iPad it appears to be 6 months after I activated.

IMG_0609.jpeg
 
Have you had a look in your Lebara app? It will show you when the offer ends.

With my sim I have in my iPad it appears to be 6 months after I activated.

View attachment 15440
The app looks better since the last time I used it, think people mentioned it being redesigned a while back but it does look nice
 
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