11alastair11
Member
Hi,
So i'm a FFTP customer of Legend Fibre which uses the CityFibre network. Yesterday i got an email:
Date 28/03/2023
Dear customer
Please be advised that as of the above date your broadband services will be migrated away from Legend Communications Limited, Trading as Legend Fibre, to Octaplus Networks Limited.
Octaplus Networks Limited use the same CityFibre full fibre network as Legend and they will honour your current contract price and contract length. Your service will not be interrupted so there’s nothing that you need to do.
Octaplus will be in contact with you to set up your bank details with them directly.
Thank you for your business.
Obviously i've tried to get in contact with Legend to no avail. My internet connection is still up and working (though let's see what tomorrow brings) - but given the issues for customers of Zybre etc. i'm worried this is going the same way.
Not quite sure what my options are - Octoplus wouldn't be my first choice of supplier - they seem to be absorbing a lot of customers from other failed providers and i'm worried about their service being impacted. Clearly my contract is with Legend and they haven't given me 28 days notice of this change.
Any thoughts welcome.
BW.
So i'm a FFTP customer of Legend Fibre which uses the CityFibre network. Yesterday i got an email:
Date 28/03/2023
Dear customer
Please be advised that as of the above date your broadband services will be migrated away from Legend Communications Limited, Trading as Legend Fibre, to Octaplus Networks Limited.
Octaplus Networks Limited use the same CityFibre full fibre network as Legend and they will honour your current contract price and contract length. Your service will not be interrupted so there’s nothing that you need to do.
Octaplus will be in contact with you to set up your bank details with them directly.
Thank you for your business.
Obviously i've tried to get in contact with Legend to no avail. My internet connection is still up and working (though let's see what tomorrow brings) - but given the issues for customers of Zybre etc. i'm worried this is going the same way.
Not quite sure what my options are - Octoplus wouldn't be my first choice of supplier - they seem to be absorbing a lot of customers from other failed providers and i'm worried about their service being impacted. Clearly my contract is with Legend and they haven't given me 28 days notice of this change.
Any thoughts welcome.
BW.























