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Less than ideal Zen FTTP speeds

Sorry for jumping on this thread but it's the most relevant one I think.

So... If not Zen, then who?

I'm currently with Andrews & Arnold for DSL and also have Starlink. FTTP is going live any day now in my area.

I'd love to stick with AA, but they only offer 160/30 - I messaged them and asked and they said they -may- be able to do 330/50 but there were no promises.

My logical next choice was Zen, but this thread has really put me off.

Not keen on going with BT (on a consumer product at least) because no static IP / potentially poor customer service.

Any other suggestions? I want a static IPv4 and correctly functioning IPv6.
 
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Sorry for jumping on this thread but it's the most relevant one I think.

So... If not Zen, then who?

I'm currently with Andrews & Arnold for DSL and also have Starlink. FTTP is going live any day now in my area.

I'd love to stick with AA, but they only offer 160/30 - I messaged them and asked and they said they -may- be able to do 330/50 but there were no promises.

My logical next choice was Zen, but this thread has really put me off.

Not keen on going with BT (on a consumer product at least) because no static IP / potentially poor customer service.

Any other suggestions? I want a static IPv4 and correctly functioning IPv6.
Aquiss (BT wholesale & Entanet I believe) ? Can't actually report what they're like as my service is due to go live next week (only a 5 week installation timeline, but I keep b***hing about that ;-) ), though there are other users on the forum. Idnet I *think* use ZEN for some of their backhaul so possibly hit & miss.
 
I think the problem has gone away... Andrews and Arnold have announced imminent speed increases on their FTTP service.
 
Sorry for jumping on this thread but it's the most relevant one I think.

So... If not Zen, then who?

I'm currently with Andrews & Arnold for DSL and also have Starlink. FTTP is going live any day now in my area.

I'd love to stick with AA, but they only offer 160/30 - I messaged them and asked and they said they -may- be able to do 330/50 but there were no promises.

My logical next choice was Zen, but this thread has really put me off.

Not keen on going with BT (on a consumer product at least) because no static IP / potentially poor customer service.

Any other suggestions? I want a static IPv4 and correctly functioning IPv6.
Same concerns here, current isp AAISP. Cityfibre have done the works outside my property and am waiting for everything to go live.

Zen are the obvious one based on old reputation, however there has been at least a dozen reports from users I have read that point to capacity issues, such as doing session resets to rebalance their backhaul every week or two, this thread, threads elsewhere, not to mention their attitude to fault reports.

AAISP have started to rollout their new firebrick's which will allow full gigabit services, but they have yet to make an agreement with cityfibre, so might not be an option for me, so if not AAISP, then who?

Vodafone, not keen. I dont know of any other cityfibre resellers?
 
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Aquiss (BT wholesale & Entanet I believe) ? Can't actually report what they're like as my service is due to go live next week (only a 5 week installation timeline, but I keep b***hing about that ;-) ), though there are other users on the forum. Idnet I *think* use ZEN for some of their backhaul so possibly hit & miss.
Aquiss service went live Wednesday & speed tests are showing speeds inline with the package sold (so 900 down / 100 up), latency obviously depends on where you are checking to.
back haul is BTW & Entanet/Cityfibre
 
I have had no problems with the speeds offered by Zen. I was on Virgin (in Poole, Dorset), glad I left them. Best that Zen could offer me at first was a SOGEA line which had static IP (VM could not give me that on a residential connection). I was happy with that. Then the fun began I moved again and could get FTTP no problem they said! Only problem was I was swapping from SOGEA to FTTP and keeping my fixed IP address that gave them a headache (I get the thought when talking to their tech support they had not done a move like this before). But they were very honest and gave me a tempory account to keep me online while they worked out how to sort my fixed IP move out. They kept me upto date with progress throughout the period resolving the problem. I now have 1 Gigabyte in rural North Wales. all I can say is well done Zen.
 
Oh god, just when I was starting to forget about this :D Maybe they could have sorted the issue if I gave them the time, but they lost my confidence quite early with the repetitive fobbing off to OR, the non-stop references to 450 Mbps, the waiting all day to respond to emails and then writing literal seconds before the end of their day, and the final straw, blaming WiFi when I had an engineer out and connected the laptop directly to the ONT...

Feel like this would if been better posted as a review and not dragging an old thread back up.
100%. I know Zen users myself and know they're happy users. Maybe my situation was exceptional, maybe it wasn't... I am legitimately disappointed that things didn't work out with Zen (then again, seeing all the recent chaos from the migration from BTW makes me think I maybe dodged a bullet).

All I can say is that the moment I moved from Zen to BT, the issues went away.

13499458401.png


In retrospect, I would have liked to try another provider with a shorter contract term (Giganet... although that's also Zen here, Cuckoo, etc), but I guess stress got to me :D
 
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