suffrins
0
A word of warning !
Towards the end of last year, Wanadoo recently gave me a free (!) upgrade from 2 MBps to 8MBps - this was in order to keep me as a customer...very nice I thought...
Since the upgrade I had intermittent connection problems, which eventually led me to look for an alternative ISP (that and their broadband "technical" support, which is a joke). Having found a suitable one, I phoned Wanadoo to get a MAC code...unfortunately they can't issue MAC codes for customers using their high speed service !!! Apparently this is because they physically have equipment in BT exchanges, as opposed to just using their lines (or something). I asked if I could be downgraded to their 2MBps service and then be given a MAC code....apparently they can't do this either ! Currently, if I cancel, I'm looking at being without broadband for 2-3 weeks, while the line is cleared...
Am currently thinking of suggesting to Wanadoo that they compensate me for any loss of internet access...also considering shouting at a few people
Anyone else had a similar experience, or have any suggestions ?
Towards the end of last year, Wanadoo recently gave me a free (!) upgrade from 2 MBps to 8MBps - this was in order to keep me as a customer...very nice I thought...
Since the upgrade I had intermittent connection problems, which eventually led me to look for an alternative ISP (that and their broadband "technical" support, which is a joke). Having found a suitable one, I phoned Wanadoo to get a MAC code...unfortunately they can't issue MAC codes for customers using their high speed service !!! Apparently this is because they physically have equipment in BT exchanges, as opposed to just using their lines (or something). I asked if I could be downgraded to their 2MBps service and then be given a MAC code....apparently they can't do this either ! Currently, if I cancel, I'm looking at being without broadband for 2-3 weeks, while the line is cleared...
Am currently thinking of suggesting to Wanadoo that they compensate me for any loss of internet access...also considering shouting at a few people
Anyone else had a similar experience, or have any suggestions ?























