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Looking at moving to zen and want multiple ips

When my gigafast Voda contract comes to an end after the summer I'm looking to move to an ISP that can provide ipv6 and multiple Ipv4 addresses. Zen look like they can do both, I was just wondering if they charge for a /56 ipv6? Also I only really need 2 static Ipv4 not 8 @ £1 each pcm. Is there anyone out there with a /30 or ideally a /31 from them, and does it come out cheaper, assuming I have read their blub correctly on the pricing?
 
When my gigafast Voda contract comes to an end after the summer I'm looking to move to an ISP that can provide ipv6 and multiple Ipv4 addresses. Zen look like they can do both, I was just wondering if they charge for a /56 ipv6? Also I only really need 2 static Ipv4 not 8 @ £1 each pcm. Is there anyone out there with a /30 or ideally a /31 from them, and does it come out cheaper, assuming I have read their blub correctly on the pricing?
Also check AA ISP.
 
Not sure which infrastructure supplier (openreach or an altnet) you are on, but if it's openreach then Aquiss offer a /29 for £3/month extra. (You get 1 static as standard)
 
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I'd give Zen a swerve. I don't have their FTTP, but I have their FTTC. The connection itself is rock solid and I have no complaints on that front, but the customer service and general user experience has gone downhill a lot since COVID.

You can call up, and (eventually) get someone in the UK, but if you have an issue that requires more than one call it's pretty much impossible. The person who dealt with you last time is invariably unavailable, and they don't seem to take any notes, and you have to explain everything again from scratch, over and over.

Additionally, they now seem to have two user portals/control panels for apparently no reason. The old one (in my bookmarks) works, but the new one (which they now point to from their website) doesn't recognise me as a customer and doesn't let me log in. It shows up a poor level of quality control to me.

I'm paying above average for a 40/10 service on the basis that it's Zen, it's a good old-school British ISP and it's got better-than-average customer service. I've only not switched because I'm moving, but I'm not considering Zen at the new place. Openreach DSL is Openreach DSL, and Zen is nothing to write home about, I may as well be with Sky or TalkTalk and pay less. I'd look at AAISP as mentioned above - they will know what they are talking about and be able to help to a much higher level than Zen.
 
I'd give Zen a swerve. I don't have their FTTP, but I have their FTTC. The connection itself is rock solid and I have no complaints on that front, but the customer service and general user experience has gone downhill a lot since COVID.

You can call up, and (eventually) get someone in the UK, but if you have an issue that requires more than one call it's pretty much impossible. The person who dealt with you last time is invariably unavailable, and they don't seem to take any notes, and you have to explain everything again from scratch, over and over.

Additionally, they now seem to have two user portals/control panels for apparently no reason. The old one (in my bookmarks) works, but the new one (which they now point to from their website) doesn't recognise me as a customer and doesn't let me log in. It shows up a poor level of quality control to me.

I'm paying above average for a 40/10 service on the basis that it's Zen, it's a good old-school British ISP and it's got better-than-average customer service. I've only not switched because I'm moving, but I'm not considering Zen at the new place. Openreach DSL is Openreach DSL, and Zen is nothing to write home about, I may as well be with Sky or TalkTalk and pay less. I'd look at AAISP as mentioned above - they will know what they are talking about and be able to help to a much higher level than Zen.
For what it's worth, I've had the opposite experience. I had an intermittent problem with my FTTC connection which (to my embarassment) eventually turned out to be a failing switch on my LAN - but like many obscure and intermittent network problems, it took quite a while to track it down. Zen could not have been more helpful, doing remote checking of my router for several days, ringing me back to say what they had found and offering a new router even though there was nothing to suggest there was a problem with my current one. I eventually nailed the problem by swapping out the switch even though I couldn't see anything wrong with it, and when I rang them to let them know they were able to look up the history, and thanked me effusively for telling them. In the end I felt really bad having taken up a lot of their time when the problem was at my end, but they didn't seem to mind a bit.

I may be a bit biased, I've been with Zen on and off for a decade or more, but for me they are worth the money.
 
For what it's worth, I've had the opposite experience. I had an intermittent problem with my FTTC connection which (to my embarassment) eventually turned out to be a failing switch on my LAN - but like many obscure and intermittent network problems, it took quite a while to track it down. Zen could not have been more helpful, doing remote checking of my router for several days, ringing me back to say what they had found and offering a new router even though there was nothing to suggest there was a problem with my current one. I eventually nailed the problem by swapping out the switch even though I couldn't see anything wrong with it, and when I rang them to let them know they were able to look up the history, and thanked me effusively for telling them. In the end I felt really bad having taken up a lot of their time when the problem was at my end, but they didn't seem to mind a bit.

I may be a bit biased, I've been with Zen on and off for a decade or more, but for me they are worth the money.
I totally get that! It's what they used to be like, before COVID, in my experience. During COVID, they seemed to go downhill really fast - they even had an excuse on their website about too many people wanting to join them and that you might have to wait longer to speak to CS, etc.

What I really miss is being able to email and get a competent technical answer. They seem to want to do a lot of stuff by phone now, and that takes up a lot of time that I can save by simply emailing with a question or support request. These days, if you email, it tends to go into a black hole.

I use Mythic Beasts for email and hosting, and they still have really good support like Zen used to - email with an intelligent question and get an intelligent response back from someone who's actually involved in the running of the thing.
 
If at all possible I would try and use other technologies to work around the need for multiple IPv4 addresses - things like reverse proxies via something like Cloudflare Tunnel, or Azure Application Proxy. If you need non-HTTP inbound traffic then maybe something like the A&A L2TP would do the job as well. IPv4 exhaustion is real and if you can build whatever you are doing to not need a public v4 address then you can also do things such as failing over to a 5G service that might not even have a public IP.
 
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