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Looking to switch ISP

I am currently with TalkTalk for both phone and internet, and have been very displeased with their service (or lack of it)

Therefore I want to find someone who will actually provide me with a consistent connection in return for the money I pay, not too much to ask is it? :laugh:

If anyone has any recommendations, that'd be most helpful ;)

Unfortunately I'm not in a cable area and live about 2.5km from the exchange, so I know my speeds aren't going to be amazing. However with TalkTalk I'm lucky to get a connection at all, despite numerous phone calls to apparently incompetent staff.

I was reading good things about Be and 02, unfortunately I can't get them according to their websites (although upon checking my exchange, it says they're enabled on it? strange - http://www.samknows.com/broadband/exchange/CMTIL)

I'm dubious about BT because it's an 18 month contract and a 10GB allowance

Help?

PS sorry for the somewhat long rambling, and thank you in advance
 
May I recommend XILO's Pro 16 Home package?

http://goto.xilo.net/x/167 (It's my refferal link, if you sign up to XILO I'll recieve a little money and you won't notice any difference - may as well do it that way ;))

For only £17.61 you'll get:

16Mb Download (Some have reported higher, at your exchange distance it won't even matter though)
1Mb Upload
Unlimited usage allowance (No FUP)
A solid connection
A free static IP
 
Toonshorty,

Please don't use commercial refferal links on this forum, I'll let that one pass but it is strongly against our rules as it can encourage spam posting. Also I believe the OP wants a phone and broadband service but I stand to be corrected if wrong.

LostRiots,

I agree, it's curious that you cannot get O2/BE given that the exchange is enabled and 2.5km should be well within their radius of cover. PlusNet is one alternative, although it's luck of the draw whether you get a better or worse service than TalkTalk with them. IDNet might also be worth a look if you need something with more quality but expect to pay extra.
 
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Mark, you are correct in thinking I'd prefer to get my phone and broadband from the same provider, although if I found a really good offer/service I'd get them seperately. :)


Having double checked, this time using my postcode instead of my phone number it appears I CAN get 02 or BE (does it matter which you go for or are they both a similar level of good service?)...what I am confused about is my current line...I thought I could migrate away from TalkTalk to another ISP easily...but will I in fact have to pay a connection fee to get back onto a BT line because TalkTalk is 'fully unbundled LLU' :confused: and THEN order a new service?

When we changed to to TalkTalk a couple of years ago it was free and they never mentioned anything about issues migrating away....very confused

Edit: "BE broadband is available in CV5 7JB

BE sure to visit us again as soon as you get a BT line." if the exchange is already unbundled and BE/02 are listed as LLU operators on it, why do they need a BT line? If someone more tech-savvy than myself could shed some light, that'd be helpful ;)
 
Ah the problem is perhaps that most checkers, which use BT's database, will be confused because your phone line is actually unbundled to TalkTalk and not BT. So you are within an O2/BE area but TalkTalk controls your line, which checkers cannot easily reflect without using the postcode method.

This can make switching between unbundled providers difficult, it could even result in a period of downtime between your old and new ISP. The easiest solution is usually to switch back to BT and then on to O2/BE but then BT will lock you into a contract. Fun.
 
Toonshorty,

Please don't use commercial refferal links on this forum, I'll let that one pass but it is strongly against our rules as it can encourage spam posting. Also I believe the OP wants a phone and broadband service but I stand to be corrected if wrong.

LostRiots,

I agree, it's curious that you cannot get O2/BE given that the exchange is enabled and 2.5km should be well within their radius of cover. PlusNet is one alternative, although it's luck of the draw whether you get a better or worse service than TalkTalk with them. IDNet might also be worth a look if you need something with more quality but expect to pay extra.

Sorry mate ;) I did it a while ago and no one ever mentioned anything last time so I assumed it was ok.

XILO do good TalkTalk Phone/Broadband packages.

Since it'll still be on TalkTalk's line you should pay any reconnection fee.

http://community.xilo.net/threads/848-CPW-Opal-Broadband-and-Phone-Packages

You'll be on a TalkTalk line but with XILO speeds (fast)
 
Just wanted to confirm a few things...

Our product has nothing to do with Talk Talk whatsoever. It uses the CPW equipment at the exchange, just as Talk Talk does. Much like how we use BT Wholesale the same as BT Retail do.

Additionally, we are only currently moving/migration existing BT lines to our CPW full LLU solution. CPW do not have a migration process for lines already with them.

Matt
 
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Just wanted to confirm a few things...

Our product has nothing to do with Talk Talk whatsoever. It uses the CPW equipment at the exchange, just as Talk Talk does. Much like how we use BT Wholesale the same as BT Retail do.

Additionally, we are only currently moving/migration existing BT lines to our CPW full LLU solution. CPW do not have a migration process for lines already with them.

Matt

I meant CPW ;)

Since SamKnows reports it as TalkTalk (CPW) I always think it's TalkTalk.

Either way, you get the idea ;)
 
I'm guessing that is an unofficial product because I couldn't find it on Xilo's public website :) .
 
Wow....only just managed to get connected.

Phoned 02 was told I had to switch my line over to BT first. Is their no way around this? It seems ridiculous to me. Could someone explain WHY this must be done when I simply want to move phone, line rental and broadband from TalkTalk to another company offering essentially the same unbundled services?

The idea that I must cancel Talktalk and go without internet or phone for a significant amount of time while tying myself into a BT contract for line rental - despite the fact that part of the service I'm trying to purchase from another company is in fact line rental itself, just to switch provider seems astonishing.


I have a fully unbundled service, but want to switch broadband providers, what do I do?

The key thing to remember is that with a fully unbundled service both the broadband and telephone products are unbundled. This has often made switching provider difficult.

The best method is to decide who you want your broadband and telephone service with (they could be the same provider) and assuming the broadband is not another fully unbundled service the following applies.

* Contact your chosen telephone line rental provider, and tell them you are wanting to order their service using the Simultaneous Provide (sometimes shorted to Sim Provide) method, and will require a Linked Order Reference Number (LORN) from them.
* Some telephone providers do not accept Sim Provide orders, in which case search for another provider. Providers who do not support Sim Provide may suggest getting BT to reconnect you and then move to them, but this will cost an extra £70 to exit the BT contract early. This £70 fee will usually wipe out any savings that switching would result in.

* Once you have the Linked Order Reference Number, contact your chosen broadband provider and provide them with the number.
* The Linked Order Reference Number is often called a LORN and will be used to link the two orders together in the Openreach computer systems and should hopefully result in broadband and telephone services switching over on the same day.

If you are moving to another fully unbundled product, then simply talk to the new provider who will arrange everything.

Does anyone know how accurate this is? And if so which providers are willing to do things this way?

Thanks and sorry again for a long post
 
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Sadly this is not new, it is the main drawback of picking a fully unbundled (LLU) provider because they install their own kit in local exchanges and take direct control of the line. It is possible to move on to a fully unbundled ISP from BT without any hassle, but switching to another unbundled provider can be problematic because the two platforms are not the same.

We cover this in more detail here:
http://www.ispreview.co.uk/new/complain/common_isp_complaints_migration.php#1
 
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