wiktorjurek
Casual Member
Hey Everyone,
I was wondering whether anybody here has experienced the same thing about getting their fibre activated. I placed the order on the 1st of November with Vodafone, and the engineer came out on the 15th, but he said there was no light in the box - "you have to call Openreach or your ISP".
The engineering notes I got back were "No Light at DP; there is no light or high light loss at CBT (FPD). I checked all ports, and all said LOS. Full fit completed from ONT to CBT."
Phoned Vodafone, and they confirmed that they "currently have a problem in the network resulting in light loss along the fibre route".
Ok, fine. I asked for a resolution date, and I got the 23rd. Got in touch with Vodafone again, and now they're saying, "An N11 engineer is required to resolve this issue" and to "review on 29-11-2023 to confirm if the issue has been resolved and to understand the next steps". Phoned again on the 29th, and they say "review on 06-12-2023 to confirm if the issue has been resolved and to understand the next steps".
It seems like I'm stuck in a bit of a loop here, and it's been a month without internet. I know this is an Openreach issue, and it seems like nobody at Vodafone is able to commit to a resolution date. Are there any direct lines to Openreach that *aren't* through a useless ISP? Anyone else had this problem before?
I was wondering whether anybody here has experienced the same thing about getting their fibre activated. I placed the order on the 1st of November with Vodafone, and the engineer came out on the 15th, but he said there was no light in the box - "you have to call Openreach or your ISP".
The engineering notes I got back were "No Light at DP; there is no light or high light loss at CBT (FPD). I checked all ports, and all said LOS. Full fit completed from ONT to CBT."
Phoned Vodafone, and they confirmed that they "currently have a problem in the network resulting in light loss along the fibre route".
Ok, fine. I asked for a resolution date, and I got the 23rd. Got in touch with Vodafone again, and now they're saying, "An N11 engineer is required to resolve this issue" and to "review on 29-11-2023 to confirm if the issue has been resolved and to understand the next steps". Phoned again on the 29th, and they say "review on 06-12-2023 to confirm if the issue has been resolved and to understand the next steps".
It seems like I'm stuck in a bit of a loop here, and it's been a month without internet. I know this is an Openreach issue, and it seems like nobody at Vodafone is able to commit to a resolution date. Are there any direct lines to Openreach that *aren't* through a useless ISP? Anyone else had this problem before?























