yunnyboy
0
Hello everyone.
I've been on F2S broadbad for a few months now, and was pretty content up until last week, wednesday to be precise, when my line speed dropped suddenly and haven't picked up since.
To give you an idea in relative terms, I am now only able to achieve 10~20kbps from one of the download sites I frequently use, compared to 200+kbps I used to be able to download stuff at before this problem occured.
Naturally I've looked for possible causes by trying to dl files from other websites, checking for viruses or adwares in my computer, resetting my router, etc. - but with no success. I'm also currently monitoring my internet traffic using NetLimiter but there's nothing suspicious going on as far as my computer and the router is concerned.
I'm on Euston exchange in very close proximity, and it used to be the case that when I went to any ISP website and entered my landline number into one of those "maximum speed you could have" tests it used to tell me my connection could achieve up to 6.5Mbps. And yesterday morning was the same, but since the afternoon it's been telling me that I can only achieve 2.0Mbps. Strangely enough, this sudden change in indications took place a couple of days well into my having problems with the loss of speed. (When I put my postcode in, it said I could achieve the higher 6.5Mbps rate. F2S custmer support told me today that I should be getting up to 7.6Mbps according to his readings.)
I've tried contacting my ISP - I used to like F2S because of its simplicity and flexible contracts, but I'm beginning to realise they dont have the best customer service. I've called on three occasions over three days and this Paul guy always picks the phone up. My suspicion is that they only have one customers serivce personnel at the other end of this 'helpline'. Anyway he's told me to check my speed at speedtester.bt.com, which showed me that I'm achieving on average about 1200kbps (Actual IP Throughput) out of 6500kbps (IP Profile) I should be gettting. Getting back to the Paul man with this result, he simply says there's nothing he can do at his end. Strange why he asked me to run the speed test in the first place when he wasnt even going to ask the result of it.
Any idea as to how I could go back to the happy days? Any piece of adivice would be much appreciated. Sorry for the long posting, am so frustrated I had to whine a little bit. Thanks.
I've been on F2S broadbad for a few months now, and was pretty content up until last week, wednesday to be precise, when my line speed dropped suddenly and haven't picked up since.
To give you an idea in relative terms, I am now only able to achieve 10~20kbps from one of the download sites I frequently use, compared to 200+kbps I used to be able to download stuff at before this problem occured.
Naturally I've looked for possible causes by trying to dl files from other websites, checking for viruses or adwares in my computer, resetting my router, etc. - but with no success. I'm also currently monitoring my internet traffic using NetLimiter but there's nothing suspicious going on as far as my computer and the router is concerned.
I'm on Euston exchange in very close proximity, and it used to be the case that when I went to any ISP website and entered my landline number into one of those "maximum speed you could have" tests it used to tell me my connection could achieve up to 6.5Mbps. And yesterday morning was the same, but since the afternoon it's been telling me that I can only achieve 2.0Mbps. Strangely enough, this sudden change in indications took place a couple of days well into my having problems with the loss of speed. (When I put my postcode in, it said I could achieve the higher 6.5Mbps rate. F2S custmer support told me today that I should be getting up to 7.6Mbps according to his readings.)
I've tried contacting my ISP - I used to like F2S because of its simplicity and flexible contracts, but I'm beginning to realise they dont have the best customer service. I've called on three occasions over three days and this Paul guy always picks the phone up. My suspicion is that they only have one customers serivce personnel at the other end of this 'helpline'. Anyway he's told me to check my speed at speedtester.bt.com, which showed me that I'm achieving on average about 1200kbps (Actual IP Throughput) out of 6500kbps (IP Profile) I should be gettting. Getting back to the Paul man with this result, he simply says there's nothing he can do at his end. Strange why he asked me to run the speed test in the first place when he wasnt even going to ask the result of it.
Any idea as to how I could go back to the happy days? Any piece of adivice would be much appreciated. Sorry for the long posting, am so frustrated I had to whine a little bit. Thanks.























