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Loss of Speed - Freedom2surf / Euston Exchange

Hello everyone.

I've been on F2S broadbad for a few months now, and was pretty content up until last week, wednesday to be precise, when my line speed dropped suddenly and haven't picked up since.

To give you an idea in relative terms, I am now only able to achieve 10~20kbps from one of the download sites I frequently use, compared to 200+kbps I used to be able to download stuff at before this problem occured.

Naturally I've looked for possible causes by trying to dl files from other websites, checking for viruses or adwares in my computer, resetting my router, etc. - but with no success. I'm also currently monitoring my internet traffic using NetLimiter but there's nothing suspicious going on as far as my computer and the router is concerned.

I'm on Euston exchange in very close proximity, and it used to be the case that when I went to any ISP website and entered my landline number into one of those "maximum speed you could have" tests it used to tell me my connection could achieve up to 6.5Mbps. And yesterday morning was the same, but since the afternoon it's been telling me that I can only achieve 2.0Mbps. Strangely enough, this sudden change in indications took place a couple of days well into my having problems with the loss of speed. (When I put my postcode in, it said I could achieve the higher 6.5Mbps rate. F2S custmer support told me today that I should be getting up to 7.6Mbps according to his readings.)


I've tried contacting my ISP - I used to like F2S because of its simplicity and flexible contracts, but I'm beginning to realise they dont have the best customer service. I've called on three occasions over three days and this Paul guy always picks the phone up. My suspicion is that they only have one customers serivce personnel at the other end of this 'helpline'. Anyway he's told me to check my speed at speedtester.bt.com, which showed me that I'm achieving on average about 1200kbps (Actual IP Throughput) out of 6500kbps (IP Profile) I should be gettting. Getting back to the Paul man with this result, he simply says there's nothing he can do at his end. Strange why he asked me to run the speed test in the first place when he wasnt even going to ask the result of it.

Any idea as to how I could go back to the happy days? Any piece of adivice would be much appreciated. Sorry for the long posting, am so frustrated I had to whine a little bit. Thanks.
 
I should add that the even the slow speed I am getting is very erratic... speed reaches near 0 before it picks up to about 20kbps for a few seconds.

Thanks for your help in advance.
 
sound famiular when i first went with my isp it was getting 850 + now during the day time i struggle to even reach 28.8 modem speeds
 
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That is pretty poor. We have some connections before we took on board our BT Centrals and there is one business connection on Euston exchange (site is behind the station).

I've just jumped onto their VPN and performance is fine. Its an LLU connections synced at just under 14 meg and it was file transferring from our servers at 13meg without any issue. It could just be because we are testing so late and the traffic has dropped, but the business user has never complained about it during the day either.
 
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