dqj999
Casual Member
I recently ordered Full Fibre from BT together with Digital Voice, that was supposed to transfer my original account from PlusNet to BT including the phone number.
The Digital Voice service was never enabled successfully on my Smart Hub2 and despite numerous calls to the Fibre Team and Faults they were unable to enable the Digital Voice service. Finally they decided that they would have to do a cease and re-provide and I specifically reminded them that I needed to keep my original number.
I have now been allocated a new number and the Full Fibre team have told me that they are unable to re-allocate numbers on Digital Voice at present. If anyone knows that is incorrect please let me know.
So be warned, you can lose your number in switching to Digital Voice and there is no way to get it back.
Derek
The Digital Voice service was never enabled successfully on my Smart Hub2 and despite numerous calls to the Fibre Team and Faults they were unable to enable the Digital Voice service. Finally they decided that they would have to do a cease and re-provide and I specifically reminded them that I needed to keep my original number.
I have now been allocated a new number and the Full Fibre team have told me that they are unable to re-allocate numbers on Digital Voice at present. If anyone knows that is incorrect please let me know.
So be warned, you can lose your number in switching to Digital Voice and there is no way to get it back.
Derek