sommts
0
i asked for a mac code from wanadoo. i gave it to tiscali and i thought that was that.
however tiscali came back and said that wanadoo has not released the line yet so my tiscali account cant be activated. hence i phoned wanadoo and they told me that as soon as the mac code was given the line was already released.
i was told to phone tiscali back the following day by the tiscalli manager and they would get it sorted out. but guess what... i called the next day which was a saturday and found out that the department is not even opened in the weekends. so ive been told outright lies and im not yet an account holder. i have since then cancelled tiscali.
i am currently looking at other isps and even cable broadband hence the post earlier about telewest.
so who is at fault here? obvisouly tiscalli, for lying, but what about the mac code issue?
also ive been reading once youve got the mac code it will expire in 30 days. so if you dont find a new isp then will wanadoo just cancel your broadband altogether once the mac becomes invalid? the email with the mac mentioned if you want to stay with wanadoo then you simply dont have to do anything until you find a new isp. im staying with them for another month which will last until 16 dec but my mac expires on 9 dec. im afriad they will just cancel my broadband without officially telling me and leave me in an awkward situation.
thanks in advance for any comments.
however tiscali came back and said that wanadoo has not released the line yet so my tiscali account cant be activated. hence i phoned wanadoo and they told me that as soon as the mac code was given the line was already released.
i was told to phone tiscali back the following day by the tiscalli manager and they would get it sorted out. but guess what... i called the next day which was a saturday and found out that the department is not even opened in the weekends. so ive been told outright lies and im not yet an account holder. i have since then cancelled tiscali.
i am currently looking at other isps and even cable broadband hence the post earlier about telewest.
so who is at fault here? obvisouly tiscalli, for lying, but what about the mac code issue?
also ive been reading once youve got the mac code it will expire in 30 days. so if you dont find a new isp then will wanadoo just cancel your broadband altogether once the mac becomes invalid? the email with the mac mentioned if you want to stay with wanadoo then you simply dont have to do anything until you find a new isp. im staying with them for another month which will last until 16 dec but my mac expires on 9 dec. im afriad they will just cancel my broadband without officially telling me and leave me in an awkward situation.
thanks in advance for any comments.























