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MAC Question

Hi,

I am another disamayed customer of tiscali bb, after experience latency of 500+ on brittish servers and download speeds of 30kbps while on there MAX service, and numerous hours on the phone and emtpy promises, i have decided its time to switch ISP.

I am wanting to switch to Fast4, but there sales support (phone) is only open office hours. And tiscali told me over the phone (alothough i dont beleive them) that as soon as i get my MAC code i will be cut off from there service? and so if that happend i would have to wait until office hours to ring them up and get online again.

And i was wondering also typically how long it takes to migrate using a MAC code?

Thank you,
Jaymie
 
That is incorrect information, how migration works is you have a MAC code which lasts 30 days while you decide where you are going. All ISPs also have a 30 Day notice period which means the MAC and notice period match. All ISPs have always kept you on if you haven't used your MAC if Tiscali start cutting you off as soon as they distribute MACs this will create more bad publicity for them.

You issue your MAC to your new ISP they send into BT (or their wholesale supplier) the order BT issue a migration date on this date and until you log in safely to your new ISP BT normally leave both connections.

The only difference is if you are on LLU where BT have to go into the exchange and physically remove your connection from the LLU companys equipment. You will normally be live with your new ISP at the same time or have a short downtime while the work is being carried out.
 
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