Hello.
At the beginning of the week my zen fttc connection went a bit mental I sent of an email to the tech support dept and the reply I got was detailed but never really explained what the problem could have been. It is still present but not as bad. This is the response I got.
Thank you for your email.
Having looked at your line, it is apparent that at timeframe of the first 2 links, heavy intermittency was apparent on the line. Unfortunately I am unable to give you a reason as to why that was. In such circumstances it is best to contact us at the time of the problem so we can investigate it thoroughly, it is not as possible to do so retrospectively.
What I would like to know is what "intermittancy" means in relation to a broadband connection?
Here is a list of the number of drops in the last couple of weeks;
Drops By Date Summary
26 Mar 2013: 48
25 Mar 2013: 77
13 Mar 2013: 1
12 Mar 2013: 1
11 Mar 2013: 1
10 Mar 2013: 2
09 Mar 2013: 4
08 Mar 2013: 2
07 Mar 2013: 3
06 Mar 2013: 1
05 Mar 2013: 2
04 Mar 2013: 3
02 Mar 2013: 1
28 Feb 2013: 2
27 Feb 2013: 2
25 Feb 2013: 3
24 Feb 2013: 1
Total: 154
Is this normal for a fttc conection? Its a brand new phone line in a brand new housing estate so the wiring should be spot on.
At the beginning of the week my zen fttc connection went a bit mental I sent of an email to the tech support dept and the reply I got was detailed but never really explained what the problem could have been. It is still present but not as bad. This is the response I got.
Thank you for your email.
Having looked at your line, it is apparent that at timeframe of the first 2 links, heavy intermittency was apparent on the line. Unfortunately I am unable to give you a reason as to why that was. In such circumstances it is best to contact us at the time of the problem so we can investigate it thoroughly, it is not as possible to do so retrospectively.
What I would like to know is what "intermittancy" means in relation to a broadband connection?
Here is a list of the number of drops in the last couple of weeks;
Drops By Date Summary
26 Mar 2013: 48
25 Mar 2013: 77
13 Mar 2013: 1
12 Mar 2013: 1
11 Mar 2013: 1
10 Mar 2013: 2
09 Mar 2013: 4
08 Mar 2013: 2
07 Mar 2013: 3
06 Mar 2013: 1
05 Mar 2013: 2
04 Mar 2013: 3
02 Mar 2013: 1
28 Feb 2013: 2
27 Feb 2013: 2
25 Feb 2013: 3
24 Feb 2013: 1
Total: 154
Is this normal for a fttc conection? Its a brand new phone line in a brand new housing estate so the wiring should be spot on.























