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Metronet ADSL contract cancellation

ISP experts,

Has anyone experienced any problem when they attempt to cancel the contract with Metronet? I just want to do some research before I sign up with the company like I did in the past with GeoInternet and Tiscali. These two ISP companies are so called the "Uncancellable ISP".

Therefore I would be appreciated if I could get any feedback regarding to Metronet. I'm a bit concern with Metronet too at the moment because you can only cancel by going into the Control Panel. What happen if they don't respond to the cancellation request in the Control Panel, can you write a letter to them.

Also how good is the customer service Metronet gives.

Thanks,

Cyberspace
:confused:
 
I can't comment on them personally as I've never been a customer of them, but most user feedback I've seen for them has been very positive (apart from criticism of the somewhat high activation cost).
I would be surprised if you encountered difficulties in cancelling or migrating because Metornet are a signatory to ofcom's migration code of practice -
http://www.ofcom.org.uk/advice/telecoms_ifc/codes/bbm_cop/?a=87101
 
Last edited:
I'm a customer of Metronet's and would say that their customer service is second to none, open and fair. No speaking to a sometimes unintelligible guy half way across the world, either.... They only supply phone support Mon-Fri 9am-6pm but have a 24 hour fax service and emails seem to get answered at all times too. You can either use the control panel or simply email them on their support address. No 12 month contract either - only 1 month!
 
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