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MetroNet E-Mail Down?

Mark.J

Administrator
Staff member
ISPreview Team
Can't seem to contact anybody I know with a metronet.co.uk e-mail today, no matter which mail address I send from they all return things like this:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of
its recipients. The following addresses failed:

<************@metronet.co.uk>

SMTP error from remote server after RCPT command:
host mx.core.metronet.co.uk[212.159.11.36]:
550 REJECTED: Relay not permitted

Service status page shows an orange light, although there's no update today about any e-mail issues. Anybody else have this?
 
I can both send from and recieve to my metronet address, fine at the moment.
 
Bah still getting it, no matter which of my ISP's and different addresses I send from, they always return:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of
its recipients. The following addresses failed:

<support@metronet.co.uk>
<press@metronet.co.uk>

SMTP error from remote server after RCPT command:
host mx.core.metronet.co.uk[212.159.11.36]:
550 REJECTED: Relay not permitted

The service status page still suggests problems on the e-mail Platform, although there hasn't been an update in nearly two weeks. Users of MN probably won't see it if the issue is only happening for those trying to contact MN addresses externally.

I'll see if sending from a Hotmail address works.
 
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Hi Mark,

There's been some reports of our email accounts having issues. It's being looked into currently. I'll try to get a service status out now.

Thanks,
James
 
In addition to this, are you referring to customer accounts, or our actual mailboxes?
 
Hi again,

I've just chased this one again, and we currently have no outstanding email issues. I'll get service status amended, but if you do have any email related issues, please either call the helpdesk or raise a contact us ticket.

Thanks,
James
 
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550 REJECTED: Relay not permitted

I think this line tells you what the problem is. The mail system you are passing your mail through is not allowing you relay access and this can be due to the following:

1. The IP address you are using is outside of the range that they allow relay privelidges for.

2. Your trying to send mail other than with a from address as "thierdomainname.com"

3. You are required to use authentication and the error message is neglecting to state this.

if they have a webmail interface then you could use that until they realise which three of the above it turns out to be.
[ADMIN NOTE: Removed self-promotion]

Regards

Root
 
Last edited by a moderator:
Removed all unrelated posts, do not try to hijack a site admins own topic =). I'm trying to get to the bottom of a mail problem with metronet.co.uk addresses and really do not find it helpful having that taken off-topic. This section is for MetroNet stuff.

Right.. now.. where was I..

Hi again,

I've just chased this one again, and we currently have no outstanding email issues. I'll get service status amended, but if you do have any email related issues, please either call the helpdesk or raise a contact us ticket.

Thanks,
James

I'm not a MetroNet customer, I've just been trying to contact the standard sales/press etc. mails and keep getting the above errors no matter which of my different addresses are used.

My @hotmail.com one did get through yesterday though, but ones sent from a Nildram account, ISP Review and some others did not. I'll give another try and see if the problem continues with the non-hotmail.com addresses again.

PS "You need to send me an e-mail so that I can add an ISP Rep status to your forum username as per our rules."

http://www.ispreview.co.uk/contact.shtml
 
Last edited:
It wasn't broke, so why fix it!

Mark wrote:


I'm not a MetroNet customer, I've just been trying to contact the standard sales/press etc. mails and keep getting the above errors no matter which of my different addresses are used.

Well I am a Metronet customer who has received an email from them which says
"Your account is due on 10 March"
There once was a time when the old management would actually tell you how MUCH you owed. Not this lot.
I can't email them-not allowed.
I raised a ticket at 18.46 yesterday (Sat. 11th) and asked how much do I owe.
To time of writing this, nor response.
They really are a complete waste of space.
I've got my MAC and I'm off by 28th. Maybe that's why they won't tell me how much I owe, so they can cut me off for non-payment.
 
Hi there,

We have recently experienced a few billing issues, for which I sincerely apologise for. The invoicing system as such, should now generate an email which should contain the amount that you owe. I understand from your post that this did not happen. If I could possibly assist in that matter, please drop me an email at jbailey@plus.net

I can fully understand your reasons for leaving, but if I can do anything to allow you to continue your custom with us, then please do let me know.

Kind Regards,
James Bailey
 
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HI
I had the same problem kept sending me email to pay my invoice but no invoice generated in my account i finaly got the amount over the phone sent them an email but not alowed any more got my mac after 2 weeks of trying phoneing every day i didnt want to leave but plusnet takeover im not happy:mad:
 
Hi Tridens,

I appreciate that you've already migrated, but we did experience a number of problems with our billing system, for which we are sorry for. The problem with the invoices is that we no longer generate the invoices until payment has been made. What is now happening (which wasn't working properly before) is that then an invoice is generated, we send an email detailing the amount that is due for the invoice.

Regards,
James
 
MetroNet Email down

James,
It just won't wash. You say you had a number of problems with the billing system.
All the problems you have are of your own making.
You stopped us emailing for support.
You forced us to use the idiot phone number "Hello, welcome to Metronet. Please choose from the following options". "Hang on, we'll be with you in 1/2 an hour or so".
You changed user names without notification.
You sent out emails (which we can't reply to) stating "your account is due", but with no amount. What do we do? Guess how much you want?
And worst of all is that nobody at plusnet gives a toss. If they did they would have left alone a system that Metronet had which necessitated 0 yes ZERO queries/complaints from yours truly and hundreds of others.
I see Bob Pullen is not on here and you are. Bob had enough fielding the flak?
 
I was the Metronet Head of Customer Services/Customer Service Manager, so it's deemed that I'm best covering these forums as it's also in my job description :). Bob deals primarily with training and is a rather busy chap :) He also never worked for Metronet, wheereas I did for 2 years prior to the takeover. I've only recently joined these forums also, as I used to primarily cover adslguide and portal forums. So it's really not just a case of me fielding the flak as you put it ;)

I know we have had problems, and I know things haven't been great for a number of our customers, for which you have my most sincere apologies for. Please rest assured that we are working on them, we don't want to cause your good selves unnecessary hassle.
 
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