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Metronet

:mad: :mad: :mad: This company provides by far, the worst customer support service I have ever encountered. I have a number of accounts with them both for my home use and for about 15 of my customers. The service has deteriorated constantly over the past year, leaving me with no option but to seek alternative ISP's.

It is almost impossible to speak to a technician, and they now only react to issues using an online control panel of "raising tickets". These on most occasions do not get answered for days. This is totally unacceptable if you are using the connection for business. Furthermore how can you contact them if you have no broadband connection.
 
They got taken over a while back by plusnet. I seem to remember people were complaining then as well.

Plusnet are the ones you have to blame for this it seems.
 
They got taken over a while back by plusnet. I seem to remember people were complaining then as well.

Plusnet are the ones you have to blame for this it seems.

Spot on Old Dude, it was fine before Plusnet got involved.

A very sad state of affairs just recently.
 
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