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Migrated but cannot close my old account

I applied for and received a MAC on 07/04/06. I contacted freedom2surf immediately and was accepted for transfer on 13/04/06.This all went well, with Tiscali letting me go and the new ISP taking me on early on the agreed date. However Tiscali still show my account as live, I have phoned cancellations twice, wrote(snailmail), but still no change. Anyone suggest how to get them close my account?
 
Keep copies of all letters, emails log times, dates and names of who you speak to at Tiscali. Send copies to your bank as proof of cancelation the bank should not pay them again after this, until they start charging you I doubt there is much you can do keep proof of the MAC code and keep all emails saying you have migrated away to your new ISP I should keep this on the pc and printed off.
 
When I recieved my MAC from Tiscali via email it did say this:

Your MAC code will remain valid for 30 days and expire on ****. Tiscali will not cancel your account until you have given your MAC code to another service provider and they have successfully migrated your service.

Please remember, your invoices are in arrears and you are liable to pay for the remainder of your service with Tiscali. Once your final balance has been collected we will automatically stop collecting payment via direct debit/credit card - please do not cancel your payment method with your bank

It maybe becuase there is still an outstanding amount on your account which needs to be settled and once they have done this they will close your account.

Hope this helps
 
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Always bear in mind Tiscali have a habit of unlawfully charging people after they have cancelled. So check anything they say you owe them carefully, because chances are, you dont.
 
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