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Migration difficulty

Hi all,

Has anybody met the following problem?

I am in the process of migrating my ADSL service.

I have passed an authenticated MAC to the receiving ISP, who are unable to process it, because according to BT, 'there is no ADSL on my line'.

The losing ISP asserts strongly that there is no cease/cancellation on my line .."If there was a cease on the line I would not be able to give you a MAC, this is on DSL Max and currently with Tiscali."

Am I blighted by being connected with Tiscali (albeit remotely through EzeeDsl)?

Or is it something else?

Has anyone experienced this, or can anyone give me guidance on which way to proceed?

Sam
 
I had a slight problem when i was migrating from tiscali as bt said at first they could not find me in their database but my new isp (fast4.net) sorted it out and i was up and running with them in less than 6 days with no downtime apart from putting my new log in details into my router.

Hope this helps

Alan
 
Thanks Alan, but in my case Zen are not rushing in to help, saying they will have to re-provide. And guess what, EzeeDsl are silent.

Has anyone else experienced this?

S
 
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Hi Sam,

If you can PM me the username or order number I can have a look at it for you.

LeeH
 
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