DrMekon
0
CC'ing remedyescalations@uk.tiscali.com
I've been having problems with my Tiscali account for a while. I can't
reliably access my Tiscali email account, and as a result, I am looking
to give 30 days notice on September 16th. In preparation, I have spoken
to their 'care team', who advised me that if I do cancel, I would lose
internet access on October 16th, it would take BT at least 14 days to
remove Tiscali, that only then could I organise another ISP, and that
that it would take 14 days 'at least' for them to organise a
reconnection. Effectively, I would lose my boardband connection for a
month. It appears they have me over a barrel. Is there any way to
organise migration, or were they telling the truth when they said the
Tiscali service cannot be made compatible with migration? It seems like
a very effective way to tie in customers.
Elsewhere, i have been told that cease & provide can be done on the same day, why can't Tiscali do this?
I've been having problems with my Tiscali account for a while. I can't
reliably access my Tiscali email account, and as a result, I am looking
to give 30 days notice on September 16th. In preparation, I have spoken
to their 'care team', who advised me that if I do cancel, I would lose
internet access on October 16th, it would take BT at least 14 days to
remove Tiscali, that only then could I organise another ISP, and that
that it would take 14 days 'at least' for them to organise a
reconnection. Effectively, I would lose my boardband connection for a
month. It appears they have me over a barrel. Is there any way to
organise migration, or were they telling the truth when they said the
Tiscali service cannot be made compatible with migration? It seems like
a very effective way to tie in customers.
Elsewhere, i have been told that cease & provide can be done on the same day, why can't Tiscali do this?























