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Mobile Networks 5G Standalone Progress

Who do you think will have the best 5G Standalone network?

  • Vodafone

    Votes: 28 16.8%
  • O2

    Votes: 9 5.4%
  • EE

    Votes: 78 46.7%
  • Three

    Votes: 23 13.8%
  • Three / Vodafone (If Merger Permitted)

    Votes: 29 17.4%

  • Total voters
    167
I had a new esim and it did not work.

I asked them for a R15 SA plastic sim which they sent, arrived within a day, the SA toggle works. No 5G around here so can't actually test....
Apparently it should ‘just work’ and they’ve opened a ticket with back office to investigate (3-7 days response)
 
Apparently it should ‘just work’ and they’ve opened a ticket with back office to investigate (3-7 days response)
Signed up to O2 a week or so ago with eSIM as initial signup. No SA toggle available on iPhone 15 Pro. Requested a 5G physical SIM in store and was given an R15 SIM pack which did permit me access to the SA toggle. No 5G about to test but they’ve clearly not added the SA config on eSIMs as of yet.
 
Signed up to O2 a week or so ago with eSIM as initial signup. No SA toggle available on iPhone 15 Pro. Requested a 5G physical SIM in store and was given an R15 SIM pack which did permit me access to the SA toggle. No 5G about to test but they’ve clearly not added the SA config on eSIMs as of yet.
They lie…

IMG_0416.webp
 
Kei told me to speak to Social Media to get the R15 eSIM… sent the above image with my details over and allegedly they don’t support SA on any iPhone 🤣

IMG_0427.webp
IMG_0428.webp
 
One of the most pet peeves with companies - just be truthful, and state if it's delayed for whatever reason as to why it isn't working surely it can't be that difficult..?
It's usually one of two things with telco. Either there's an information gap and customer facing teams simply do not know, and/or it's easier to fob off/delay.

That's especially true for niche features like SA. O2 aren't marketing it heavily so ensuring every interaction is perfect isn't a top priority. All comes down to revenue really, O2 aren't going to make much more if the agent answers correctly or incorrectly about SA.
 
It's usually one of two things with telco. Either there's an information gap and customer facing teams simply do not know, and/or it's easier to fob off/delay.

That's especially true for niche features like SA. O2 aren't marketing it heavily so ensuring every interaction is perfect isn't a top priority. All comes down to revenue really, O2 aren't going to make much more if the agent answers correctly or incorrectly about SA.
Their customer service was very much like Vodafone when they launched SA. I was asking about it when I requested a new SIM and the person I was speaking to asked me to explain what SA is…They’ve def not checked on their knowledge tool.

I think in this scenario it’s knowledge gap which really should be Capita’s slogan: Capita - we’re a knowledge gap away from your next complaint.
 
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Their customer service was very much like Vodafone when they launched SA. I was asking about it when I requested a new SIM and the person I was speaking to asked me to explain what SA is…They’ve def not checked on their knowledge tool.

I think in this scenario it’s knowledge gap which really should be Capita’s slogan: Capita - we’re a knowledge gap away from your next complaint.
Sounds like Virgin Media too, dreadful customer service.

Where do they get those people from who work in CS?
 
If you’re lucky enough to get through to UK operations then you’re usually OK (much like Three) but the offshore contact centres are useless.
 
If you’re lucky enough to get through to UK operations then you’re usually OK (much like Three) but the offshore contact centres are useless.
Three live chat through social media link was way better than the ordinary live chat. I do know that iD live chat are UK based or maybe not? complaints team is 100% based in the UK, very nice and understanding
 
Three live chat through social media link was way better than the ordinary live chat. I do know that iD live chat are UK based or maybe not? complaints team is 100% based in the UK, very nice and understanding
Jonathan (the mod) told me off for posting that not so secret link on the Three forum. 🤣
 

SMF Study Identifies Weaknesses in UK 5G Mobile Deployments.​

:rolleyes: :(
 
vodafone 5g ultra page updated and now says iphone 15 series supported.

Any model from the Samsung Galaxy S21, S22, S23 and S24 Series, iPhone 15 and 16 series, Google Pixel 9 series, as well as the Galaxy Z Flip5, Fold5, Flip6, Fold6, Oppo Find X3 Pro, X5 Pro, iPad Pro 13-inch (M4), iPads Pro 11-inch (M4), iPad Air 11-inch (M2), and iPad Air 13-inch (M2) are 5G Ultra ready.
 

Move over 5G: T-Mobile confirms 5.5G is coming this year.​

Never mind 5G SA, 5G Advanced anyone? 🙄 :giggle:
 
Westfield White City - London - iPhone 15. Why the bad upload speed on SA? Is due to lack of CA? I was expecting more for 50Mhz of N78.
 

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Westfield White City - London - iPhone 15. Why the bad upload speed on SA? Is due to lack of CA? I was expecting more for 50Mhz of N78.

You likely need a good LOS (Line of Sight) and Power to get a good upload speed with just n78 given its high frequency. For home I have a static external directional antenna with a modem and for this reason I use b28 as my upload channel (Smarty 5G NSA). Those pings don't seem any better than NSA.. bit disappointing.
 
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