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happy_user

Member
I'd just like to pass on a recent experience with ICUK for anyone who is considering switching to them.

I switched to ICUK in november 06 to make great use of their uncapped 1mb connection. I then suffered from an intermittent connection problem that seemed to be caused by some faulty wiring.

Throughout this, ICUK were first class, going through all the options and possibilities via email and each email i sent received a prompt (sometimes within minutes) response, from the same chap (thanks Paul!) who knew all about our problems. They eventually arranged for that rarest of species, a BT engineer to call round and have a look at things. A couple of hours and some new wiring later, and everything was sorted.

I changed isps originally because of bad experiences with customer service, and have found icuk to be a breath of fresh air. Broadband as it should be,

cheers icuk, full marks!:cool:
 
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