flybmi
0
I signed up to a 12 month contract in August 2005, although it didn't start till October due to problems migrating from another ISP.
A couple of days ago I gave notice that I wish to terminate my contract. This meant the notice period would run out exactly 12 months after my service started. I thought I was doing this right and honouring my part of the contract by staying for a year and giving them 30 days notice that I want to get out.
Then they demand £72 as a cancellation penalty and defeered activation fee etc.
WTF. I point out that my contract will end on the day my notice expires. They basically say so what, you have cancelled in under 5 years.
Now they are saying...
Unfortunatly, the contract will remain in place until such a time that all parties agree for it to be desolved. In order for us to agree to this, these payment must be settled as defined under the contract.
Can they do that, surely if the annual contract has come to the end of a year and any one party has stated they do not wish to renew then they cannot refuse to cancel it can they? These are also not the terms I agreed to back in August 2005.
I have now suggested that as a means of resolving the dispute they cancel my account in accordance with the notice period and invoice any charges they think are applicable. Then we can discuss the matter and if necessary allow the courts to decide on the legality of the charges. They have refused!
Any suggestions??? Other than driving upto their offices and demanding an explanation?
Whether any of the problems on this forum are in the Plusnet terms or conditions is irrelevant I think. Its an appaulling way to treat customers and you would think a company in their position would be doing everything possible to keep customers happy.
If it wasn't for this hassle I may have gone back to Plusnet at a later date when they have resolved their service problems but now I will never look at them again and actively campaign to stop others from using the company.
A couple of days ago I gave notice that I wish to terminate my contract. This meant the notice period would run out exactly 12 months after my service started. I thought I was doing this right and honouring my part of the contract by staying for a year and giving them 30 days notice that I want to get out.
Then they demand £72 as a cancellation penalty and defeered activation fee etc.
WTF. I point out that my contract will end on the day my notice expires. They basically say so what, you have cancelled in under 5 years.
Now they are saying...
Unfortunatly, the contract will remain in place until such a time that all parties agree for it to be desolved. In order for us to agree to this, these payment must be settled as defined under the contract.
Can they do that, surely if the annual contract has come to the end of a year and any one party has stated they do not wish to renew then they cannot refuse to cancel it can they? These are also not the terms I agreed to back in August 2005.
I have now suggested that as a means of resolving the dispute they cancel my account in accordance with the notice period and invoice any charges they think are applicable. Then we can discuss the matter and if necessary allow the courts to decide on the legality of the charges. They have refused!
Any suggestions??? Other than driving upto their offices and demanding an explanation?
Whether any of the problems on this forum are in the Plusnet terms or conditions is irrelevant I think. Its an appaulling way to treat customers and you would think a company in their position would be doing everything possible to keep customers happy.
If it wasn't for this hassle I may have gone back to Plusnet at a later date when they have resolved their service problems but now I will never look at them again and actively campaign to stop others from using the company.