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Hi
My employer is wanting to move from Demon to BT and has asked me if I will sort out the changing. I have spent a long time on the phone to Demon on their 0845 number, no answer. I then noticed on their website an 0800 number to request a MAC code. We have 2 accounts with them, one we had last week asked them to cancel altogether, and the one I am sorting we want to move to BT. Initially, through either my fault or theres they are sending me a MAC code for the canceled altogether account, when I realized I phoned back explaining and asking for the MAC code for the account with the domain name attached. They told me ounce BT use the MAC code they will end our service, also we need to sing a form being sent by them. He also said that we need to provide the tags from BT for the domain name before BT using the mac code or we will loose the domain name, is that right? Won't this mean we will not receive emails as our domain name will be with BT, plus out website will not be available as we will not have been able to upload it to BT until after our account is setup. Or have I just not understood how the whole thing works?, which is highly likely.
Thansk for any help.
My employer is wanting to move from Demon to BT and has asked me if I will sort out the changing. I have spent a long time on the phone to Demon on their 0845 number, no answer. I then noticed on their website an 0800 number to request a MAC code. We have 2 accounts with them, one we had last week asked them to cancel altogether, and the one I am sorting we want to move to BT. Initially, through either my fault or theres they are sending me a MAC code for the canceled altogether account, when I realized I phoned back explaining and asking for the MAC code for the account with the domain name attached. They told me ounce BT use the MAC code they will end our service, also we need to sing a form being sent by them. He also said that we need to provide the tags from BT for the domain name before BT using the mac code or we will loose the domain name, is that right? Won't this mean we will not receive emails as our domain name will be with BT, plus out website will not be available as we will not have been able to upload it to BT until after our account is setup. Or have I just not understood how the whole thing works?, which is highly likely.
Thansk for any help.























