KevTheCoops
Casual Member
Hello,
Finally decided to move my FTTP from BT to Sky but I’m now a little confused about the phone line, wondered if anyone else has done this and can advise please?
Rang Sky yesterday and arranged it all, they are taking over the FTTP on 7th October and my broadband and calls will be via fibre.
Had a text from BT this morning advising of £5.48 early termination fee as I’m leaving a few days before the end of the contract, that’s fine and expected and if I can be bothered to send details to Sky they’ll refund me that amount.
However I’ve now had an email from BT totally contradicting that, saying as I’m moving broadband to another supplier and breaking up my bundle that they are moving me to another calling plan and as a result there won’t be any charges for ending the contract.
I think the problem here is that at present my fibre only supplies the broadband, my phone line is still on the old copper line. Sky are taking over the fibre line for both broadband and phone and BT seem to think I want to keep the separate phone line with them, I just thought that Sky would take care of that for me.
Anyone had the same? I hoped for a smooth switch.
Thanks.
Finally decided to move my FTTP from BT to Sky but I’m now a little confused about the phone line, wondered if anyone else has done this and can advise please?
Rang Sky yesterday and arranged it all, they are taking over the FTTP on 7th October and my broadband and calls will be via fibre.
Had a text from BT this morning advising of £5.48 early termination fee as I’m leaving a few days before the end of the contract, that’s fine and expected and if I can be bothered to send details to Sky they’ll refund me that amount.
However I’ve now had an email from BT totally contradicting that, saying as I’m moving broadband to another supplier and breaking up my bundle that they are moving me to another calling plan and as a result there won’t be any charges for ending the contract.
I think the problem here is that at present my fibre only supplies the broadband, my phone line is still on the old copper line. Sky are taking over the fibre line for both broadband and phone and BT seem to think I want to keep the separate phone line with them, I just thought that Sky would take care of that for me.
Anyone had the same? I hoped for a smooth switch.
Thanks.