deviant
0
Lo ppl this might be so obvious you will laugh but I personally have great concerns about this...
Before I start my rant I need to let you know this - Plusnet in my opinion/experience are amazing! they supply all our work and home connections and its FANTASTIC! in the 4 years weve used them weve had very little problems.
Anyways to the point, I went to swap my mum's broadband (cos she moved house) in the Plusnet Portal and went through the set of tools they provide.
I knew about their recent introduction of new packages so I click the tick box that said 'Upgrade my Package', it took me to a page to choose tariffs etc then to the next page which is the bit that I have concern about...
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Fixed cost or pay as you go?
You are currently: Pay as you go
If you use your usage allowance, your speeds will be restricted to 128k until the end of the billing month. If you think you might use more than your allowance, simply tick this box to get extra usage at your normal speed for £1 per GB. [x]
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...when the page loaded the tick box was already ticked! please realise I know people have to read whats in front of them and its clearly states they will be charged extra, but people dont! and my mum certainly didnt undertsand, she doesnt use the internet.
I have 2 younger sisters that live at my mums and they use the net for everything and tend to use over the amount of the cap youtubing and download music, but usually if the cap comes into force they can still check emails, search google for school work etc, talk to their friends on MSN etc etc
If the tick box is ticked as standard, people 'might' go straight through the process and without knowing sign up for the £1 per GB option as my mum did!
Now if I didnt know she did this and didnt checked it afterwards she would have been debited a HUGE amount from her bank without even realising, and not everyone checks their banks regularly and a month would have gone by before she would of noticed, the possibilities are exponential for the unwise surfer.
As I said up top, this is probably not anything to write home about but I thought i'd share the experience and hope others read this before naively falling for the same issue.
Any thoughts?
Before I start my rant I need to let you know this - Plusnet in my opinion/experience are amazing! they supply all our work and home connections and its FANTASTIC! in the 4 years weve used them weve had very little problems.
Anyways to the point, I went to swap my mum's broadband (cos she moved house) in the Plusnet Portal and went through the set of tools they provide.
I knew about their recent introduction of new packages so I click the tick box that said 'Upgrade my Package', it took me to a page to choose tariffs etc then to the next page which is the bit that I have concern about...
*****************************************
Fixed cost or pay as you go?
You are currently: Pay as you go
If you use your usage allowance, your speeds will be restricted to 128k until the end of the billing month. If you think you might use more than your allowance, simply tick this box to get extra usage at your normal speed for £1 per GB. [x]
*****************************************
...when the page loaded the tick box was already ticked! please realise I know people have to read whats in front of them and its clearly states they will be charged extra, but people dont! and my mum certainly didnt undertsand, she doesnt use the internet.
I have 2 younger sisters that live at my mums and they use the net for everything and tend to use over the amount of the cap youtubing and download music, but usually if the cap comes into force they can still check emails, search google for school work etc, talk to their friends on MSN etc etc
If the tick box is ticked as standard, people 'might' go straight through the process and without knowing sign up for the £1 per GB option as my mum did!
Now if I didnt know she did this and didnt checked it afterwards she would have been debited a HUGE amount from her bank without even realising, and not everyone checks their banks regularly and a month would have gone by before she would of noticed, the possibilities are exponential for the unwise surfer.
As I said up top, this is probably not anything to write home about but I thought i'd share the experience and hope others read this before naively falling for the same issue.
Any thoughts?























