Some friends asked me to look into their computer that cannot open Word.
This is what happened - after opening an attachment from an e-mail message they were unable to open the Word program. It freezes at the Word splash screen (that shows who it is licensed to, etc) forcing them to reboot the computer. I ran their PC-illin to check for a virus (after updating the av progam) and it showed no viruses found. I downloaded, installed, updated the AVG software then ran it - no viruses found either.
Their machine also has MS Works suite preloaded and on opening it, there was an option to open a new blank Word document which worked fine. It is only the Word program that cannot be opened. Both the shortcut and the exe file on the c drive don't work.
I used the Works CD to repair the Word program - still doesn't work. Used the CD to remove and reinstall it - still doesn't work.
Is it a Windows ME problem, registry problem, a virus problem, or a corrupt file?
Any help would be appreciated.
This is what happened - after opening an attachment from an e-mail message they were unable to open the Word program. It freezes at the Word splash screen (that shows who it is licensed to, etc) forcing them to reboot the computer. I ran their PC-illin to check for a virus (after updating the av progam) and it showed no viruses found. I downloaded, installed, updated the AVG software then ran it - no viruses found either.
Their machine also has MS Works suite preloaded and on opening it, there was an option to open a new blank Word document which worked fine. It is only the Word program that cannot be opened. Both the shortcut and the exe file on the c drive don't work.
I used the Works CD to repair the Word program - still doesn't work. Used the CD to remove and reinstall it - still doesn't work.
Is it a Windows ME problem, registry problem, a virus problem, or a corrupt file?
Any help would be appreciated.























