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MS Word cannot open

Some friends asked me to look into their computer that cannot open Word.
This is what happened - after opening an attachment from an e-mail message they were unable to open the Word program. It freezes at the Word splash screen (that shows who it is licensed to, etc) forcing them to reboot the computer. I ran their PC-illin to check for a virus (after updating the av progam) and it showed no viruses found. I downloaded, installed, updated the AVG software then ran it - no viruses found either.
Their machine also has MS Works suite preloaded and on opening it, there was an option to open a new blank Word document which worked fine. It is only the Word program that cannot be opened. Both the shortcut and the exe file on the c drive don't work.
I used the Works CD to repair the Word program - still doesn't work. Used the CD to remove and reinstall it - still doesn't work.
Is it a Windows ME problem, registry problem, a virus problem, or a corrupt file?
Any help would be appreciated.
 
When you un-installed, did you delete all the short cuts to MSWORD?.
I.e. Desktop icon and the shortcut you get when you click start>programs. If not, try it and then re-install.
Do the above and see how it goes before you get into other complicated fault finding recommendations.
 
It may be that the normal.dot file (the standard template for opening new blank docs) has been currupted.

If this is so, try moving it to another folder and firing word up, or seeing if you can get hold of someone else's file.

This is just a guess, but I had problems with Word when my own normal.dot file was corrupted.

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Post the version of Word being used and the file size of the exe. Then we can check that the file is as supplied by MS.

----

Also, have you checked the hard drive for errors? If a bad sector developed when you opened the attachment, re-istalling probably resulted in the bas sector being re-used.

I admit I'm just guessing with these suggestions, but you never know...
 
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I had this problem with a very mature Win98 PC.
two things to try
1/ double clicking on a document created with Word, if this works then Word should work normaly afterwards (until the next time)
2/ delete the normal. template, Word will create a new one.
If that fails uninstall, shutdown&reboot (full not soft or reboot button) and re-install
 
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