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My broadband disconnects when I use my phone

Mac

0
My stats are usually this :

DSL Status: UP
DSL Modulation Mode: GDMT
DSL Path Mode: FAST
Downstream Rate: 1696 Kbps
Upstream Rate: 448 Kbps
Downstream Margin: 8 db
Upstream Margin: 15 db
Downstream Line Attenuation: 63
Upstream Line Attenuation: 31
Downstream Transmit Power: 0
Upstream Transmit Power: 0


But when I use my phone this happens:
DSL Status: UP
DSL Modulation Mode: GDMT
DSL Path Mode: FAST
Downstream Rate: 0 Kbps
Upstream Rate: 0 Kbps
Downstream Margin: 2147483644 db :eek:
Upstream Margin: 15 db
Downstream Line Attenuation: 63
Upstream Line Attenuation: 31
Downstream Transmit Power: 0
Upstream Transmit Power: 0

Now my stats have reset to this :
DSL Status: UP
DSL Modulation Mode: GDMT
DSL Path Mode: FAST
Downstream Rate: 1408 Kbps
Upstream Rate: 448 Kbps
Downstream Margin: 9 db
Upstream Margin: 15 db
Downstream Line Attenuation: 63
Upstream Line Attenuation: 31
Downstream Transmit Power: 0
Upstream Transmit Power: 0



CAn anyone help? Is this a BT or ISP issue? I have put a new filter on the line and it is plugged in to the master socket.
 
just one question on this - do you have extention sockets?

If so, then each socket requires a filter. The reason for this is to stop the telephone interfering with the dsl signal on the telephone line

Ian
 
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yes I have tried 4 different ones. I also have an old speedtouch and sagem modem from my tesco and tiscali days. Does anyone know where I can get the codes to access them to enter my username etc.

Also this happens when i started talking on the phone:

DSL Status: TRAINING
DSL Modulation Mode: NOT TRAINED :shrug:
DSL Path Mode: FAST
Downstream Rate: 0 Kbps
Upstream Rate: 0 Kbps
Downstream Margin: 2147483644 db
Upstream Margin: 15 db
Downstream Line Attenuation: 63
Upstream Line Attenuation: 31
Downstream Transmit Power: 0
Upstream Transmit Power: 0
 
It's usually a faulty filter but since you've already tried 4 others & you've got no other extensions connected, all I can suggest is to get or borrow another phone:shrug:
 
I have tried my other phone and it happens as well so I have taken the phone socket off the wall and looked at the back. I only have a white and a white/blue wire connected. I also only have 3 screws to connect wires too and not the six like on diagrams that I have seen. I took the wires off and reconnected them and strangely the problem may have fixed itself as it looked like one of the wires was touching the third screw. I don't know I will wait and see. My speed is away down just now so I will wait and see later. (Although my IP profile is back up to 1778).
 
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Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 135 kbps
DSL connection rate: 448 kbps(UP-STREAM) 1792 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 121 kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.
 
will take upto 3 days of the higher sync to get the profile back up or swith router off again later on for 30 mins then reconnect to trick BT's equipment into taking another snapshot of the sync speed then profile might go up.
 
You have a copper line fault more than likely, what you have is a slight earth contract fault that when the phone rings the extra voltage causes a short circuit which knocks the brodband off, I have seen quite a few of these they are normally on the master socket/internal wiring or the D side cable where it has degraded. You will need a Openreach engineer to come out and then you need to show them it happens when their kit is connected.
 
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I would imagine so, it only started when I went from fast4 to adsl24. I guess I could go back to adsl24 now if I wanted but I think I will stay with fast4. If it continues to happen I will have to call the engineer out, but because the fault is intermitant I am a bit reluctant to do so, incase it does not happen when he is here.
 
If it continues to happen I will have to call the engineer out, but because the fault is intermitant I am a bit reluctant to do so, incase it does not happen when he is here.

Yeah, I'm also reluctant to report intermittent faults, in fact I've been having a problem with an intermittent fault on my line for some months, although mine will usually clear itself for anything from a few minutes to many days just by leaving the phone off the hook for about one and a half minutes (until I hear a series of clicks).

Mine has been mostly affecting upstream sync speed and causing disconnects as the US margin goes through the floor, although I did have a couple of weeks of the connection dropping whenever the phone rings and "modem noise" on the line - particularly when the router was negotiating. And also a few days of the router user-interface taking 1+ minutes to respond - I guess the poor thing was over-worked correcting errors :eek:

BT's RAG test reports my line as amber for 1mbps, although I usually get ~7mbps so I'm also reluctant to report it to my ISP in case they decide to try capping the speed, which I can do myself, but often doesn't help.

Also since my ISP has recently introduced line profiling :(, my line has been switched to adsl2+ and fast path, which seems to have generally improved the connection although the amount of CRC errors have gone up to a few hundred a day.
 
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