qian
0
I signed up a £14.99 monthly contract with PlusNet for unlimited download broadband and my broadband was activated on 14th August. On the 17th August the internet promptly failed. The following Monday, which was the 21st of August, the broadband died again Instead of enjoying a PlusNet broadband service for the following two weeks, I have been forced to sit on their customer service help line and spend lots of time and energy sorting out the broadband connection problem. The PlusNet help line is frankly useless seeing as there are no operators available to talk to and it often directs you to WebPages - useless without an Internet connection. I did ask PlusNet to cancel my account during the period and was demanded £72.00 for as deferred activation fee etc. Spending £86.99 for one week’s Internet usage sounded ridiculous! I was forced to stay with PlusNet after my connection problem was fixed and so hoped everything would work from now on. Then I received an email from PlusNet two weeks after my second billing month started and then I realized what I got from PlusNet was not in fact a completely unlimited contract and actually had a peak time usage allowance for 4GB attached.
Surely 4GB is not big enough for me. Seeing what has happened to nasman, I am really scared of asking for MAC from PlusNet to move to other ADSL broadband provider. I am now considering upgrading my contract with PlusNet for more broadband usage and but I am reluctant to do this, as I don’t what will come next from PlusNet. In the meantime I have asked PlusNet to close my account but I don’t know where else to go. Can anyone give me some suggestions?
Surely 4GB is not big enough for me. Seeing what has happened to nasman, I am really scared of asking for MAC from PlusNet to move to other ADSL broadband provider. I am now considering upgrading my contract with PlusNet for more broadband usage and but I am reluctant to do this, as I don’t what will come next from PlusNet. In the meantime I have asked PlusNet to close my account but I don’t know where else to go. Can anyone give me some suggestions?























