GILLYB
0
And this is a shortened version..........
Having had a bad broadband experience with the V21/BISCIT, Netservices, EzeeDSL fiasco I was allowed to migrate away before my 12 month contract with EzeeDSL was up. I was given a MAC and I duly signed up and supplied this to SKY. I should mention that the start of this process was the16th February. Several days went by and on ringing SKY to find out what was happening I was told that BT rejected the MAC and was requested to get another MAC from EzeeDSL. I was given a 2nd MAC by EzeeDSL which I again supplied to SKY. This one was finally accepted.
Eventually I got a letter to say that my activation date would be Monday 12th March but the letter also said that it could take a further 3 days to activate if it didn’t happen on the 12th.
On Monday the 12th March during the afternoon I noticed that the internet light on my Linksys router went from green to red, so I had no connection to the internet now at all. I thought this was because BT were switching me over to SKY and so I installed the Netgear router SKY sent me. But, having done this I still had no connection. I rang SKY who told me they couldn’t do anything for a further 3 days and just referred me to their letter which said the same thing. Needless to say I wasn’t happy with this and I just knew there was a problem (gut feeling, femail intuition whatever) but I kept being told that they couldn’t contact BT to ask them to investigate, they had to wait the 3 days. I rang each day to complain and try to get them to do something but I was just fobbed off with stories like, ‘there’s a backlog on the line’ and ‘the signal is stuck somewhere’. Anyway, on the Friday, 16th March I spoke to SKY again and told them I still wasn’t connected. They then got BT involved. SKY got back to me and gave me the following reason why I wasn’t activated.
I'm sorry to learn of the difficulties you have been experiencing with our broadband service.
After looking into this for you i see that your line is still in progress can you please contact our provisioning department regarding this issue on 08705 515515 options 1 then 1 then 3.
If you continue to experience technical difficulties, please reply to this email or call us on 08705 515 515. Lines are open 24 hours a day.
Then something strange happened on the Friday (16th March), I suddenly noticed that the internet light on the Netgear router was green and so I tried to connect. Hey presto, it worked!!! The speed was also good. I checked out my IP details via IP-ADDRESS.COM and it told me that I’d switched from mailbox networks to easynet. This all looked good and thought my problems were over. This lasted for about ½ hour and then my internet connection went as suddenly as it worked!!!!!! I rang SKY to find out what the heck was going on only to be told that BT had discovered a problem and it was going to take up to 3 weeks to resolve. Needless to say I was frustrated, angry and upset at this whole sorry business.
I then got a further email from SKY SUPPORT, see below.
I'm sorry to learn of the difficulties you have been experiencing with our broadband service.
I have accessed your account and investigated your case further. Your Broadband order status is still sitting at "Awaiting Provision", this is due to engineers discovering that there was Faulty Tie Pairs at your local exchange. This was reported on the 15th of March and has been added to a request sheet to have the equipment within your exchange replaced. Once this has been completed you will then be able to connect.
Although you are connected to faulty equipment you may experience brief periods of connectivity. However this will be very unstable and intermittent.
If you require any further information then please do not hesitate to contact our Provisioning Department on 08705 515 515 and select option 1 and then option 1
Last night, Wednesday 21st, I received an SMS to say that my SKY broadband was activated. Hurrah, I thought, so I tried to connect, guess what? Wouldn’t work, I could not get a connection to the internet. Here we go again I thought.
I contacted SKY support who told me to reset the router, and if it still didn’t work then to test the master socket bla la bla…… Tried all that, and still no connection. I know there is not a problem with my master socket as it worked fine with my previous provider and I did have that ½ session connected to easynet/SKY where it worked fine. I’ve contacted SKY support with this info but haven’t heard back from them.
In desperation I’ve tried something else, I’ve re-connected my Linksys router back and you’ll never guess……………yup, I’ve connected to the internet. I’ve checked my IP address via IP-ADDRESS.COM and it tells me that I’m connected to Mailbox (my old provider). What is going on!!!!!??????? Does this mean that BT haven’t migrated me properly or what??!! I am at my wits end and boy am I regretting that I chose SKY for my new broadband connection, or do you think that BT have messed up here???
Sorry to go on and on, just felt the need to get all this of my chest. I am so fed up!!!!!!!!
Having had a bad broadband experience with the V21/BISCIT, Netservices, EzeeDSL fiasco I was allowed to migrate away before my 12 month contract with EzeeDSL was up. I was given a MAC and I duly signed up and supplied this to SKY. I should mention that the start of this process was the16th February. Several days went by and on ringing SKY to find out what was happening I was told that BT rejected the MAC and was requested to get another MAC from EzeeDSL. I was given a 2nd MAC by EzeeDSL which I again supplied to SKY. This one was finally accepted.
Eventually I got a letter to say that my activation date would be Monday 12th March but the letter also said that it could take a further 3 days to activate if it didn’t happen on the 12th.
On Monday the 12th March during the afternoon I noticed that the internet light on my Linksys router went from green to red, so I had no connection to the internet now at all. I thought this was because BT were switching me over to SKY and so I installed the Netgear router SKY sent me. But, having done this I still had no connection. I rang SKY who told me they couldn’t do anything for a further 3 days and just referred me to their letter which said the same thing. Needless to say I wasn’t happy with this and I just knew there was a problem (gut feeling, femail intuition whatever) but I kept being told that they couldn’t contact BT to ask them to investigate, they had to wait the 3 days. I rang each day to complain and try to get them to do something but I was just fobbed off with stories like, ‘there’s a backlog on the line’ and ‘the signal is stuck somewhere’. Anyway, on the Friday, 16th March I spoke to SKY again and told them I still wasn’t connected. They then got BT involved. SKY got back to me and gave me the following reason why I wasn’t activated.
I'm sorry to learn of the difficulties you have been experiencing with our broadband service.
After looking into this for you i see that your line is still in progress can you please contact our provisioning department regarding this issue on 08705 515515 options 1 then 1 then 3.
If you continue to experience technical difficulties, please reply to this email or call us on 08705 515 515. Lines are open 24 hours a day.
Then something strange happened on the Friday (16th March), I suddenly noticed that the internet light on the Netgear router was green and so I tried to connect. Hey presto, it worked!!! The speed was also good. I checked out my IP details via IP-ADDRESS.COM and it told me that I’d switched from mailbox networks to easynet. This all looked good and thought my problems were over. This lasted for about ½ hour and then my internet connection went as suddenly as it worked!!!!!! I rang SKY to find out what the heck was going on only to be told that BT had discovered a problem and it was going to take up to 3 weeks to resolve. Needless to say I was frustrated, angry and upset at this whole sorry business.
I then got a further email from SKY SUPPORT, see below.
I'm sorry to learn of the difficulties you have been experiencing with our broadband service.
I have accessed your account and investigated your case further. Your Broadband order status is still sitting at "Awaiting Provision", this is due to engineers discovering that there was Faulty Tie Pairs at your local exchange. This was reported on the 15th of March and has been added to a request sheet to have the equipment within your exchange replaced. Once this has been completed you will then be able to connect.
Although you are connected to faulty equipment you may experience brief periods of connectivity. However this will be very unstable and intermittent.
If you require any further information then please do not hesitate to contact our Provisioning Department on 08705 515 515 and select option 1 and then option 1
Last night, Wednesday 21st, I received an SMS to say that my SKY broadband was activated. Hurrah, I thought, so I tried to connect, guess what? Wouldn’t work, I could not get a connection to the internet. Here we go again I thought.
I contacted SKY support who told me to reset the router, and if it still didn’t work then to test the master socket bla la bla…… Tried all that, and still no connection. I know there is not a problem with my master socket as it worked fine with my previous provider and I did have that ½ session connected to easynet/SKY where it worked fine. I’ve contacted SKY support with this info but haven’t heard back from them.
In desperation I’ve tried something else, I’ve re-connected my Linksys router back and you’ll never guess……………yup, I’ve connected to the internet. I’ve checked my IP address via IP-ADDRESS.COM and it tells me that I’m connected to Mailbox (my old provider). What is going on!!!!!??????? Does this mean that BT haven’t migrated me properly or what??!! I am at my wits end and boy am I regretting that I chose SKY for my new broadband connection, or do you think that BT have messed up here???
Sorry to go on and on, just felt the need to get all this of my chest. I am so fed up!!!!!!!!























