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NamesCo/NDO Ping problem

For the last couple of weeks I've been having serious high pings when playing online games on all servers. Usually pinging a steady 48 I know ping between 50 and 200 and it fluctuates constantly. I have used Pingplotter and recorded the image found at this link.

http://img505.imageshack.us/img505/9480/colo18201dedicatednetrinocoukmy8.gif

Now I'm no pc genius but I think that hop 1 to the NDO server is the underlying problem as it's the highest ping. NDO techies inform me that it is not a problem with their network.

Am I barking up the wrong tree or are NDO correct?
 
I'm no techie genius either, but it looks OK to me here - I'm on an NDO 2Mb connection:

Tracing route to colo182-01.dedicated.netrino.co.uk [84.234.17.54]
over a maximum of 30 hops:

1 <10 ms <10 ms <10 ms 192.168.1.1
2 14 ms 27 ms 28 ms ndohg2.ilford.broadband.bt.net [217.47.151.57]
3 27 ms 42 ms 13 ms thn1-gi0-3-3.namesco.net [195.7.254.2]
4 27 ms 27 ms 14 ms ge0-1.lonap.lon.rapidswitch.com [193.203.5.86]
5 14 ms 27 ms 28 ms ge-4-5_6.cat2.sov.lon.rapidswitch.com [83.142.22 4.74]
6 27 ms 28 ms 27 ms rb-sov-edge.netrino.co.uk [83.142.224.34]
7 28 ms 41 ms 27 ms colo182-01.dedicated.netrino.co.uk [84.234.17.54]

Trace complete.
 
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Then I remembered that there's a "ping" thingy too - don't know if that's better for what you're looking at, I'm clueless with this side of things, but if it helps ...

Pinging 84.234.17.54 with 32 bytes of data:

Reply from 84.234.17.54: bytes=32 time=27ms TTL=123
Reply from 84.234.17.54: bytes=32 time=28ms TTL=123
Reply from 84.234.17.54: bytes=32 time=13ms TTL=123
Reply from 84.234.17.54: bytes=32 time=13ms TTL=123

Ping statistics for 84.234.17.54:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 28ms, Average = 20ms
 
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