pavement
0
I have subscribed the TVMax service at Namesco which offers an 8MB adsl connection and a netgem Iplayer (which is a network capable freeview decoder and hard drive recorder all in one).
The deal looked good in principal but unfortunately there is a current problem with the Iplayer which renders it pretty much unusable as a hard drive recorder. Because of the problem the hard drive has to be reformatted every couple of weeks, losing all recordings in the process.
There is a setup charge for this service and an 18month contract. I thought Namesco may be a bit reasonable about the contract, given that there is a problem with the product they provide but no. Here is a copy of their reply to my latest email.
"Hello **********,
From looking at your support history history the problem you are referring to is known and you have been informed that the manufacturer of the iPlayer hardware is working on an update to resolve this problem.
If you do wish to cease the contract then you will be required to pay the cancellation charges that are associated with doing so. This would stand at £58.75 inc VAT plus 50% of the outstanding contract, as stated in the terms and conditions of service.
Kind Regards,
Andrew McKenzie"
Cheers
Pavement
The deal looked good in principal but unfortunately there is a current problem with the Iplayer which renders it pretty much unusable as a hard drive recorder. Because of the problem the hard drive has to be reformatted every couple of weeks, losing all recordings in the process.
There is a setup charge for this service and an 18month contract. I thought Namesco may be a bit reasonable about the contract, given that there is a problem with the product they provide but no. Here is a copy of their reply to my latest email.
"Hello **********,
From looking at your support history history the problem you are referring to is known and you have been informed that the manufacturer of the iPlayer hardware is working on an update to resolve this problem.
If you do wish to cease the contract then you will be required to pay the cancellation charges that are associated with doing so. This would stand at £58.75 inc VAT plus 50% of the outstanding contract, as stated in the terms and conditions of service.
Kind Regards,
Andrew McKenzie"
Cheers
Pavement























