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Nasty bulldog!

Billing Errors, abysmal customer service are just some of the problems with this ISP - they have problems when they released thir 8mb service and were even slapped by offcom, things improved for a while but it would seem things are back to their old ways.

I have tried to set up a direct debit 4 times without success - gave up in the end and tried to cancel the service.

When you mentions the words - Cancel, Supervisor or manager - you get put on hold for 30 mins then get cut off - this has now happened 4 times.

I had to cancel via recorded delivery letter in the end - surely not good customer service.

In a positive note - my phone has always worked and so has my internet - it's just their customer service and billing that is abysmal.

I would advise any potential punters of this ISP to think very carefully before choosing this ISP - I have had no reply from bulldog whatsoevery although the letter has been recieved.

BT are due to re-instate my line on the 8th March - I am now looking for another ISP - any suggestions?

Regards


one unhappy bunny.:(
 
i'd imagion this belongs in the review section of the site ???

Ben
(very soon to be a Bulldog customer)
 
Gmf! BULL-dog

This is how an ISP should not opperate. After many e-mails and phone calls(when you manage to get through) had the miss fortune of ending up with a 6 month contract for a service they can NOT deliver. That is £40pm for 3.1meg connection oterwise advertised as *up-to-8-meg* They keep refering me to a technical department that eather cuts you off or blabber non sence which starts with *the best we can do~*

*post an add and tell people they will earn up to £1000 p/w, and after they join that company, pay them £400.*

what do you think that will result in? :mad:
 
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Dont mean to be rude but if it does say upto 8 meg and it also depends on the state of your phone line have you actualy read what it says?

if your phone line cant handle 8 meg it realy aint their fault
 
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