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Need provider suggestions/help

Hello!

I am looking for some help or suggestions regarding an ISP. First a bit of background:

I live in a household of 5 very active internet users (lots of streaming and gaming). I have never been able to get a fiber connection through any large provider and have been offered at most 2Mbps Down and 0.5Mbps Up. Very rarely do i see these speeds and usually get on average 0.8Mbps Down and virtually no upload.

Recently i was offered Fiber by Virgin Media (January 2016), i jumped on the opportunity and placed an order, long story short 7 months later i still haven't had the service installed and simply can't wait any longer. (I have been without broadband for the last 7 months relying on an EE mobile 4g hotspot which costs an absurd amount per month in additional data charges.) Read more about my Virgin Media nightmare here :http://community.virginmedia.com/t5...tallation-construction-nightmare/td-p/3152186

Anyway i am done with Virgin and am looking for another provider. If anyone could suggest any alternative solutions or providers who may be able to do the work and get me a half decent internet connection that would be much appreciated.

I've even thought of getting it done privately through open reach but it looks like it would be a few thousand pounds through them. If anyone has done this please advise me of the process and how much it cost yourself.

FYI - I am on the Ashton In Makerfield Exchange

Many thanks!
 
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If fibre isnt available, look for wireless alternatives, I know there are a number of wifi based ISPs that broadcast and receive from local masts direct to your wifi router. The van from one of the companies drove past me today, but I cannot remember the name for the life of me!!! Obviously, I dont know if any operate in your area.

The pings wont be as good as fibre, so any gamers in the house might get upset, but it would be a lot better than what you are getting now, and a lot cheaper than a pure 3G/4G mobile service.
 
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As Kits says, it's hard to advise without at least a post code to do some checking with.

In terms of Fixed Wireless providers, I know that Vispa Internet cover parts of the Greater Manchester area with their City Wireless service, but you'll have to check on their website.

http://www.ispreview.co.uk/isp_list/ISP_Detail_Wireless.php?Vispa-211

Also I know that a pure fibre optic provider called telcom operates in a few pockets of the region and you're unlikely to be covered, but it might be worth checking anyway.

http://www.ispreview.co.uk/isp_list/ISP_Detail_Superfast_Broadband.php?telcom-349

Otherwise you're kind of stuck with the old rubbish Openreach (BT) infrastructure that gave you such slow speeds before. Out of interest, what reason did Virgin Media give for making you wait 7 months!? I spy a potential news story in that, so feel free to share.
 
Thanks all for the suggestions, will definitely have a look into those options!

Mark thanks for the interest! The trouble is they haven't given us much reason at all really, we're just being strung along with ridiculous excuses and being rescheduled for another date that never happens, the communication is just awful too, all attempts at contact or resolution have been on my part costing me a ridiculous amount in phone bills.

I have a more in depth account of the story here : http://community.virginmedia.com/t5...tallation-construction-nightmare/td-p/3152186

Any questions, feel free to ask!

Would also like to point out that on their (Virgin medias) forums i saw several other stories of people describing similar issues. Customers waiting 6+ months for installation with virtually no contact or reason given for why the work hasn't taken place.
 
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