John
ISP Rep
With apologies to any of our customers, we have just received notification from Neon Hippo that they are changing the Friaco dial-up number from 0808 990 9010 to 0808 990 9014 at MIDNIGHT TONIGHT.
As this is the first we have heard of it, we are not aware of whether this applies to any other Neon Hippo resellers.
Full text of email sent at 2300 this evening (to our clients, not to us) follows:-
</font><blockquote><font size="1" face="Verdana, Arial">quote:</font><hr /><font size="2" face="Verdana, Arial"> Due to technical problems we need to upgrade our connectivity systems.
In doing this we will need to change the access number assigned to your
internet access service.
This change will occur at 12pm (midnight) today, Wednesday 11th September 2002.
We apologise for the inconvenience and short notice.
The new number that will be applicable to your service is 08089909014
Please enter this into your dialup settings and continue to use the service
as normal.
Should you require any advice or assistance in making this change please do
not hesitate to call the technical support team on 0870 013 2525
Thankyou in advance for your co-operation.
Regards,
Stampless
</font><hr /></blockquote><font size="2" face="Verdana, Arial">Needless to say, neither their technical support number nor their office number is manned at this later hour, so until 0800 tomorrow morning we cannot obtain any further information.
Clarification - as from start of play Thursday 12th September the new number needs to be used.
Regards
FutureServers
<small>[ 12.09.2002, 12:06 AM: Message edited by: John ]</small>
As this is the first we have heard of it, we are not aware of whether this applies to any other Neon Hippo resellers.
Full text of email sent at 2300 this evening (to our clients, not to us) follows:-
</font><blockquote><font size="1" face="Verdana, Arial">quote:</font><hr /><font size="2" face="Verdana, Arial"> Due to technical problems we need to upgrade our connectivity systems.
In doing this we will need to change the access number assigned to your
internet access service.
This change will occur at 12pm (midnight) today, Wednesday 11th September 2002.
We apologise for the inconvenience and short notice.
The new number that will be applicable to your service is 08089909014
Please enter this into your dialup settings and continue to use the service
as normal.
Should you require any advice or assistance in making this change please do
not hesitate to call the technical support team on 0870 013 2525
Thankyou in advance for your co-operation.
Regards,
Stampless
</font><hr /></blockquote><font size="2" face="Verdana, Arial">Needless to say, neither their technical support number nor their office number is manned at this later hour, so until 0800 tomorrow morning we cannot obtain any further information.
Clarification - as from start of play Thursday 12th September the new number needs to be used.
Regards
FutureServers
<small>[ 12.09.2002, 12:06 AM: Message edited by: John ]</small>